Marriott Austin North - Director Front Office

Marriott Austin North is a distinguished hotel located just north of downtown Austin, Texas, known for its commitment to delivering exceptional service and creating memorable guest experiences. Nestled conveniently near major highways I-35 and US 183, the hotel is easily accessible by various public transit routes serviced by CapMetro, making it a prime destination for both leisure and business travelers. As part of the globally recognized Marriott brand and the Aimbridge Hospitality family, the hotel combines luxury, comfort, and a welcoming environment that makes every guest feel valued. The establishment prides itself on providing thoughtful amenities, personalized services, and maintaining high standards across all departments, creating an inviting atmosphere that encourages repeat visits and guest loyalty. The dynamic workplace at Marriott Austin North fosters collaboration among team members, supporting professional growth and innovation within a supportive and forward-thinking culture. This fosters an environment where employees can flourish while contributing substantially to the hotel's overall success and reputation.

The role of Director of the Front Office is a pivotal leadership position within Marriott Austin North, responsible for orchestrating the entire Front Office operation. The Director leads and inspires the Front Office team to deliver top-tier guest service, starting from seamless check-in and check-out processes to efficient management of room inventory. This role ensures adherence to brand standards while implementing smart budgeting practices and policy enforcement to drive profitability. Apart from operational oversight, the Director acts as a team champion by motivating, coaching, and developing staff through supervision, counseling, professional evaluations, and recognition programs. Recruiting, interviewing, and training new team members also falls under this role's purview, ensuring a strong and capable team. Maintaining guest satisfaction is at the heart of this position, involving monitoring guest service trends, quickly addressing issues, and resolving concerns with professionalism and a positive attitude.

Additionally, the Director of the Front Office contributes to the hotel’s financial success by deploying creative marketing and upselling strategies designed to maximize room occupancy and boost revenue. Keeping the team informed about hotel promotions and happenings is essential to maintaining an engaged and knowledgeable staff. The Director also serves as a crisis commander, prepared with relevant certifications to handle emergencies, leading daily reporting and decision-making processes, and participating in Manager on Duty shifts. The role demands flexibility to take on various projects or challenges, demonstrating leadership agility and a proactive attitude.

Candidates for this leadership role ideally bring at least six years of progressive front desk leadership experience or a combination of relevant education and experience, such as a four-year college degree with four to five years of experience, or a two-year degree accompanied by five to six years in the field. Previous experience with specific brands, OnQ property management system certification, managing properties with over 500 rooms, or prior director-level responsibilities is highly preferred. Strong communication, problem-solving, and multitasking skills are essential, along with proficiency in Windows operating systems and the ability to analyze financial and operational data. This role is a full-time position offering a competitive benefits package following an initial waiting period, including daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Embracing this role means joining a team dedicated to excellence, personal development, and creating memorable experiences for every guest at Marriott Austin North.