Marriott Ann Arbor Ypsilanti at Eagle Crest - Front Desk Supervisor

The Ann Arbor Marriott Ypsilanti at Eagle Crest is a renowned hotel located just a five-minute walk from Ford Lake. This establishment is known for its luxurious accommodations, featuring air-conditioned guestrooms equipped with marble bathrooms and premium bathroom amenities. The hotel offers lavish amenities including a hot tub and an indoor pool, providing guests with a relaxing and comfortable stay. Its dining options include Bentley's American Grille, open for breakfast and lunch, serving a variety of American dishes, as well as The View restaurant, which offers cocktails and a selection of local and international meals in a modern, contemporary atmosphere. The hotel is dedicated to providing exceptional hospitality and a memorable guest experience, making it a favored destination for travelers to the Ann Arbor and Ypsilanti area.

We are currently seeking a Front Desk Supervisor to join our dynamic team at the Ann Arbor Marriott Ypsilanti at Eagle Crest. This role is crucial to the hotel’s operations as it serves as the heartbeat of our hospitality services. The Front Desk Supervisor will lead the front desk team, ensuring every guest is warmly welcomed and that their experience from check-in to check-out is seamless and enjoyable. This leadership position requires a passionate individual who can inspire their team with energy and enthusiasm, upholding excellent service standards that make our guests feel valued and appreciated.

The successful candidate will be responsible for managing daily front desk operations, overseeing guest services including reservations and VIP requests, and maintaining smooth communication throughout the hotel's departments. You will also play a strategic role in managing room rates, packages, and promotions to maximize revenue while maintaining an excellent value proposition for guests. Leadership qualities are essential, as you will build a strong, communicative team, train new associates, and swiftly resolve any guest concerns or operational issues while ensuring compliance with safety and quality standards.

This role demands a blend of operational expertise, strategic thinking, and interpersonal skills. You must be ready to lead by example and embrace the responsibility of turning ordinary interactions into extraordinary moments that guests remember long after their stay. This is an exciting opportunity for those who thrive in hospitality leadership and want to grow within a respected hotel brand. The employment type is full-time, and after an initial waiting period, team members become eligible for a competitive benefits package including medical, dental, and vision coverage, paid time off, retirement plans, and more. If you possess a high school diploma or equivalent, have demonstrated supervisory experience, and a passion for delivering outstanding guest service, we encourage you to apply and become a key player in our hospitality team.