Marketing Services Coordinator

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $41,700.00 - $63,700.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Vision Insurance

Job Description

Seneca Gaming Corporation is a prominent leader in the entertainment and gaming industry, providing a dynamic and vibrant environment for both its employees and patrons. As a well-established gaming company, Seneca Gaming Corporation offers a range of services that blend exciting casino gaming with exceptional customer service and community engagement. With a commitment to upholding the highest standards of integrity, responsibility, and excellence, the corporation fosters a work culture that is both fast-paced and rewarding, promoting teamwork, professionalism, and continuous development. The company operates on a 24-hour schedule and values employees who exhibit dependability, strong work ethics, and excellent communication skills.

The role of Marketing Services Coordinator within the Seneca Gaming Corporation is essential for the seamless operation of the Marketing Services and Communications Departments. This full-time position is pivotal in supporting daily departmental functions, ensuring that all marketing, communications, and event-related activities are executed effectively within the corporation's policies and procedures. The Marketing Services Coordinator is responsible for handling various reservation systems, managing room blocks, and assisting with event coordination and special reports, which are crucial tasks for maintaining smooth interactions with players, clients, and the general public.

This role involves significant interaction with internal teams and external customers, requiring a professional demeanor, excellent organizational skills, and a keen attention to detail. The Marketing Services Coordinator helps manage off-property reservations, supports special events through detailed reporting, handles Will Call processes for entertainment events, and monitors online reservation bookings. Additionally, they assist in training new representatives, provide exceptional customer support by answering inquiries efficiently and courteously, and ensure compliance with Seneca Gaming Corporation's regulations and internal control standards.

Ideal candidates will enjoy working in a lively casino environment where high energy, customer focus, and multitasking capabilities are essential. The starting salary for this position is competitive at $16.16 per hour, with negotiation opportunities based on experience and education. The role offers a chance to grow within a reputable corporation that prioritizes both employee development and customer satisfaction, making it an excellent career opportunity for motivated individuals seeking to build a career in gaming and hospitality marketing services. The company also emphasizes a safe, hazard-free, and respectful work environment, supporting an inclusive culture for all personnel involved.

Job Requirements

Must be 18 years of age or older upon employment
High school diploma or equivalent
Minimum of six months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system
Scheduling flexibility and dependability required
Excellent quantifiable customer service skills and dependability required
Ability to operate a personal computer
Proficient computer skills including Microsoft Word, PowerPoint, and Excel
Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary
Must present a professional appearance and demeanor
Must possess excellent communication skills
Ability to write and speak routine correspondence with excellent English grammar, punctuation, and spelling
Ability to deal effectively and interact well with customers and employees
Ability to resolve problems and conflicts diplomatically and tactfully
Must be able to stand, walk, and move through all areas of the casino
Must have excellent aural abilities
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment
Must be able to work in an environment where smoking is permitted

Job Qualifications

Must be 18 years of age or older upon employment
High School Diploma or equivalent
Minimum of six months experience as a Marketing Services Representative or experience with ACSC, LMS, Q-Master phone system
Scheduling flexibility and dependability
Excellent customer service skills
Proficient computer skills including Microsoft Word, PowerPoint, and Excel
Ability to work in a fast-paced, intense environment
Professional appearance and demeanor
Excellent communication skills
Ability to write and speak routine correspondence with proper English grammar, punctuation, and spelling
Ability to interact effectively with customers and employees
Ability to resolve conflicts diplomatically and tactfully

Job Duties

Assist the Marketing Services Shift Managers in daily department duties
Complete reports, monitor online reservation bookings, Will Call preparation, track travel agent commissions, manage off property rooms
Input Group Sales reservations and maintain room blocks
Ensure clear communication of company and job-related information to staff and superiors
Train and orient new and existing Representatives
Review reservations to meet player rating system requirements and report exceptions
Assist Representatives in determining qualifications for complimentary services
Answer incoming calls professionally and provide requested information
Coordinate with related areas to ensure effective operations
Compile and distribute accurate and current information about events, offers, and shows
Promote positive public relations
Maintain a clean, safe, harassment-free work environment
Cooperate with Seneca Gaming Authority to ensure compliance with gaming rules and regulations
Maintain understanding and compliance with information security policies
Provide exceptional customer service in a professional manner
Adhere to attendance guidelines and company policies
Complete required training programs within nine months
Attend necessary meetings
Support staff during the short-term absence of the Marketing Services Shift Manager
Perform duties as scheduled on a 24-hour schedule