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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,100.00 - $59,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Cahuilla Casino Hotel is a renowned entertainment and hospitality establishment located in Southern California, celebrated for offering a vibrant casino experience coupled with excellent guest services. The casino prides itself on maintaining an exciting atmosphere for its guests, featuring a wide range of gaming options and promotional events designed to enhance player satisfaction and loyalty. As a significant player in the regional gaming market, Cahuilla Casino Hotel is committed to providing top-tier entertainment, luxurious accommodations, and impeccable guest service, which is reflected in its recruitment of dedicated professionals who are passionate about enhancing the guest experience.
Within this dynamic env... Show More
Within this dynamic env... Show More
Job Requirements
- Ability to obtain and maintain a Cahuilla Gaming License
- Submit to random drug and/or alcohol testing
- Must be at least 21 years of age
- Experience in database administration or data entry
- Proficiency in Microsoft Office software
- Strong math and organizational skills
- Ability to work flexible schedules including holidays and weekends
Job Qualifications
- Database administration and/or data entry experience
- Proven proficiency in Excel, Word, Outlook and other Office programs
- Ability to create and manage data in spreadsheets and reports
- Excellent attention to detail and accuracy and strong math skills
- Strong interpersonal (verbal and written) communication skills and work ethics
- Solid organizational skills and ability to handle multiple tasks simultaneously
- Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug and/or alcohol testing
- Must be at least 21 years of age
Job Duties
- Promotes the highest degree of guest service to both external and internal guests
- Maintain an active presence on the casino floor and during promotions/VIP events to ensure guests are receiving a favorable gaming experience and build player loyalty
- Works closely with the Player Development Manager and Marketing team in the development of monthly promotional calendars and coordinating VIP events
- Assists the Player Development Manager with theming, sourcing, and setting up of monthly promotional displays
- Maintains database integrity, including data entry, pulling player data and database reports
- Assists with coordinating direct mail and incentive programs through mail house and data input into player tracking system on a monthly basis based on approved promotional/direct mail calendars
- Assists with marketing post formats following promotional events for tracking and analysis performance
- Assists with the execution of monthly promotions
- Must have strong understanding of how to evaluate guest play and ability to make decisions based on play
- Manages a list of VIP Players to ensure that guests stay informed of all events and promotions, using channels of communication to increase trip frequency and maintain loyalty
- Manages guest requests and owns all issues, resolving them quickly and following up to ensure the guest’s satisfaction
- Awards guest complimentary offers based on gaming activity and program guidelines
- Ability to book hotel reservations for Players Club members as needed
- Responsible for monthly competitive analysis and tracking competitors advertising and promotional offerings
- Ability to work flexible schedule including various shifts as needed, holidays, weekends, and peak business times
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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