Marketing Concierge - PM Shift

Honolulu, HI, USA|Travel

Job Overview

Compensation

Salary

Exact $70,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Life insurance

Employee stock purchase plan

Tuition Reimbursement

Travel Discounts

Job Description

Hilton Grand Vacations is a leading hospitality company specializing in vacation ownership and resort experiences. With over 30 years of tradition and a strong reputation built on guest loyalty and exceptional service, Hilton Grand Vacations operates resorts, call centers, and corporate offices dedicated to creating memorable vacations for owners, members, and guests. The company emphasizes a culture of care, professionalism, and opportunity, delivering world-class benefits and fostering career development for its team members. Hilton Grand Vacations is recognized for its supportive work environment, including industry-leading benefits and a commitment to work-life balance, with accolades such as four out of five stars for family-friendly benefits and acknowledgment as one of America’s Greatest Workplaces for Parents & Families by Newsweek.

The Marketing Concierge position at Hilton Grand Vacations is a vital role focused on enhancing the guest experience by connecting authentically with travelers. Positioned at the core of the guest interaction, the Marketing Concierge introduces guests to vacation ownership opportunities in a natural and engaging manner, encouraging attendance at presentations while providing concierge services like local dining and attraction recommendations. This role is situated in a fast-paced, highly interactive environment where energy, professionalism, and consistency directly drive both guest satisfaction and personal success. The company offers a competitive pay guarantee supplemented by commission, providing strong earning potential with targeted annual earnings exceeding $70,000 for successful employees. New hires benefit from a $2,500 monthly incentive guarantee for up to six months to support skill development and confidence building. The schedule is flexible, requiring availability for shifts between 1:00 PM and 9:30 PM, including weekends and holidays, matching guest travel patterns and business needs. The Marketing Concierge role aligns with Hilton Grand Vacations’ mission of delivering exceptional hospitality and promoting meaningful vacation ownership opportunities while fostering a rewarding and supportive work environment.

Job Requirements

Ability to work a flexible schedule including evenings, holidays, and weekends
Proficiency in English (speak, read, and write)
High school diploma or equivalent
Basic computer proficiency with the ability to learn
Preferred location in Hawaii
Previous commission-based sales or marketing experience preferred

Job Qualifications

High school diploma or equivalent
Previous experience in a commission-based sales or marketing environment preferred
Ability to communicate effectively in English, both spoken and written
Basic computer proficiency with ability to learn new systems
Knowledge of the island of Hawaii and its activities preferred
Strong interpersonal and customer service skills

Job Duties

Promote and book vacation ownership presentations, previews and the sale of mini-vacation packages to eligible on-site guests and visitors
Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities
Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image
Assist in the implementation and tracking of current and future marketing programs
Connect with travelers to learn about their travel interests and introduce them to vacation ownership opportunities
Maintain professionalism and consistency in all guest interactions
Adapt to a flexible schedule including weekends and holidays based on business needs