Marketing Concierge - Aloha Ambassador

Hilton Grand Vacations is a hospitality company renowned for providing memorable vacation experiences to guests across its network of resorts and properties. As a major player in the vacation ownership industry, Hilton Grand Vacations combines exemplary customer service with innovative marketing strategies to maintain its distinguished reputation. With a history of over 30 years serving loyal Owners, Members, and Guests, the company has garnered recognition for its outstanding workplace culture and dedication to employee success and satisfaction. This reputable company not only focuses on offering exceptional vacation opportunities but also invests heavily in the personal and professional growth of its team members. Full-time employees at Hilton Grand Vacations are provided with an industry-leading benefits package that includes medical, dental, vision coverage from day one, generous paid time off, financial benefits like 401(k) with company match, life insurance, and an employee stock purchase program. Additionally, the company fosters career growth by offering tuition reimbursement for job-related education and certifications, alongside exclusive travel perks including employee discounts and resort benefits. Hilton Grand Vacations is recognized for its strong emphasis on a work-life balance and has been acknowledged by Newsweek as one of America’s Greatest Workplaces for Parents and Families. Working at Hilton Grand Vacations means joining a team that values diversity, inclusiveness, and equal opportunity employment, committed to providing reasonable accommodations for individuals with disabilities at various stages of employment. The company culture centers on integrity, service excellence, and creating unforgettable holiday experiences for all guests.

As a Marketing Concierge - Aloha Ambassador at Hilton Grand Vacations, you will play a central role in helping guests create memorable vacation experiences through professional phone and email conversations. This full-time position offers a competitive pay rate of $17 per hour plus commission and bonuses, targeting annual earnings around $80,000, with the potential for higher income based on individual performance. To support new hires, the company offers a $2,500 incentive guarantee per month for up to six months, providing a strong foundation to build confidence and develop marketing expertise in a supportive environment. The position requires the ability to thrive in a fast-paced setting and manage multiple tasks effectively. Primary responsibilities include conducting inbound and outbound calls with guests to promote and book vacation ownership presentations, previews, and mini-vacation packages, responding promptly and professionally to inquiries via phone and email, and using CRM and telecommunications tools to track reservations and guest interactions accurately. The role also involves providing concierge services by recommending local dining options, activities, and attractions that showcase the unique features of the island of Hawaii while introducing Hilton Grand Vacations’ ownership opportunities. Time management, organization, and customer service skills are essential to manage multiple guest requests, maintain follow-ups, and deliver an excellent company image consistently. Flexible schedules including weekends, holidays, and shifts between 6:30 AM and 9:30 PM will be assigned based on guest travel patterns and business needs. This position represents a fantastic opportunity for those passionate about delivering exceptional customer experiences, eager to advance their careers in marketing, and motivated to be part of a dynamic team dedicated to creating lifelong memories for guests.