Marketing Concierge

Hilton Grand Vacations is a premier vacation ownership company known for its commitment to providing exceptional vacation experiences to guests around the world. As a leader in the timeshare industry, Hilton Grand Vacations operates with an unwavering dedication to innovation, quality, and continued growth. The company emphasizes creating memorable moments for its Owners, Club Members, and guests by offering world-class vacation opportunities that allow individuals and families to explore new destinations and reconnect with their loved ones. Hilton Grand Vacations prides itself on fostering an exciting and energetic work environment where team members are motivated to make someone's day, every day. The company values diversity and inclusion, ensuring equal employment opportunities and reasonable accommodations for individuals with disabilities throughout the hiring and employment process.

The role of the In-House Marketing Representative at Hilton Grand Vacations is integral to the company's success. This position focuses on generating leads and booking qualified timeshare sales presentations for prospective owners and club members while delivering excellent customer and concierge services. The Marketing Representative is responsible for creating a positive and professional company image and ensuring that guests have a seamless and enjoyable experience. This role requires a combination of customer service expertise, sales and marketing skills, and strong interpersonal communication abilities. The successful candidate will engage with guests through pre-arrival calls, appointment confirmations, and providing location-specific guest services, all while adhering to company standards and procedures.

Working at Hilton Grand Vacations offers a rewarding career path with numerous benefits and opportunities for growth. Team members enjoy driven hourly pay, medical, dental, and vision benefits starting on day one, a generous vacation time off program, paid sick time, and exclusive discounts on Hilton hotel rates worldwide. Other perks include a 401(k) program with company match, an employee stock purchase program at a discounted rate, tuition reimbursement programs, recognition rewards, and internal growth and career pathing opportunities. The role operates on a flexible schedule that includes weekends and holidays, making it suitable for individuals who can adapt to varied working hours.

This position requires a minimum of one year of customer service experience and at least six months of proven success in a sales or marketing role within the timeshare industry. Computer proficiency and the ability to efficiently operate multiple customer service software applications are essential. Strong professional verbal, interpersonal, guest relations, and etiquette skills are necessary to communicate effectively in person, in writing, and over the telephone. Proficiency in English is required for all communication. Preferred qualifications include two or more years of experience selling and booking tours, activities, or concierge services and over one year of successful sales or marketing experience specifically in the timeshare industry.

Joining Hilton Grand Vacations means becoming part of a dedicated team that helps make every vacation a memorable and grand experience for guests worldwide. The company values its team members and continuously invests in their professional development and well-being, making it an excellent employer in the vacation ownership sector.