Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, recognized for its unwavering commitment to innovation, quality, and growth. As part of the Hilton portfolio, the company prides itself on delivering exceptional vacation experiences to its owners, club members, and guests worldwide. Hilton Grand Vacations operates a collection of resorts designed to offer unique and memorable vacation ownership opportunities, combining the trusted Hilton brand with the benefits of timeshare ownership.
Our company culture emphasizes teamwork, diversity, and a dedication to excellent customer service. We believe that the driving force behind our continued success is our passionate and skilled team members who contribute every day to enhancing the vacation experiences of our guests. By joining Hilton Grand Vacations, you become part of a team that strives to bring our guests’ vacation dreams to life while fostering a supportive and inclusive work environment.
The In-House Marketing Representative position plays a crucial role in connecting prospective timeshare owners and qualified customers with Hilton Grand Vacations’ unique offerings. This role focuses on generating leads and booking qualified timeshare sales presentations, ensuring that all interactions with current and prospective owners, club members, renters, and exchangers are handled with professionalism and a customer-centered approach. In addition to marketing responsibilities, this position also provides concierge and customer service to guests, projecting a polished and positive company image at all times.
A key aspect of the role includes conducting pre-arrival calls to confirm appointments, ensuring a high show rate for timeshare tours, and maintaining accurate and complete paperwork for all tours. The Marketing Representative manages scheduling carefully to avoid overbooking, and ensures that guests meet eligibility requirements for promotional gifts or courtesy tours, following gifting procedures to maintain cost controls.
The role also involves providing comprehensive location-related guest services within the resort, advising guests on resort amenities and services, distributing only authorized informational materials, and upholding Hilton Grand Vacations’ high operating standards. The representative works closely with management to resolve any guest issues promptly and carries out reasonable requests to contribute to overall resort operations.
This role requires working a flexible schedule, including weekends and holidays, reflecting the nature of the hospitality and vacation ownership industry. Hilton Grand Vacations seeks candidates who possess strong communication skills, customer service experience, and a background in sales or marketing within the timeshare industry. Computer proficiency and the ability to navigate multiple customer service software platforms efficiently are also vital for success.
By joining Hilton Grand Vacations as an In-House Marketing Representative, you will have the chance to be part of a dynamic team dedicated to helping guests create unforgettable vacation memories. We value diversity and are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment and employment process.
Our company culture emphasizes teamwork, diversity, and a dedication to excellent customer service. We believe that the driving force behind our continued success is our passionate and skilled team members who contribute every day to enhancing the vacation experiences of our guests. By joining Hilton Grand Vacations, you become part of a team that strives to bring our guests’ vacation dreams to life while fostering a supportive and inclusive work environment.
The In-House Marketing Representative position plays a crucial role in connecting prospective timeshare owners and qualified customers with Hilton Grand Vacations’ unique offerings. This role focuses on generating leads and booking qualified timeshare sales presentations, ensuring that all interactions with current and prospective owners, club members, renters, and exchangers are handled with professionalism and a customer-centered approach. In addition to marketing responsibilities, this position also provides concierge and customer service to guests, projecting a polished and positive company image at all times.
A key aspect of the role includes conducting pre-arrival calls to confirm appointments, ensuring a high show rate for timeshare tours, and maintaining accurate and complete paperwork for all tours. The Marketing Representative manages scheduling carefully to avoid overbooking, and ensures that guests meet eligibility requirements for promotional gifts or courtesy tours, following gifting procedures to maintain cost controls.
The role also involves providing comprehensive location-related guest services within the resort, advising guests on resort amenities and services, distributing only authorized informational materials, and upholding Hilton Grand Vacations’ high operating standards. The representative works closely with management to resolve any guest issues promptly and carries out reasonable requests to contribute to overall resort operations.
This role requires working a flexible schedule, including weekends and holidays, reflecting the nature of the hospitality and vacation ownership industry. Hilton Grand Vacations seeks candidates who possess strong communication skills, customer service experience, and a background in sales or marketing within the timeshare industry. Computer proficiency and the ability to navigate multiple customer service software platforms efficiently are also vital for success.
By joining Hilton Grand Vacations as an In-House Marketing Representative, you will have the chance to be part of a dynamic team dedicated to helping guests create unforgettable vacation memories. We value diversity and are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment and employment process.
Job Requirements
- High school diploma or equivalent
- Minimum of six months experience in sales and/or marketing in the timeshare industry
- At least one year of customer service experience
- Proficiency with computer software and customer service applications
- Strong communication skills both verbal and written
- Ability to maintain professional guest relations and etiquette
- Flexibility to work weekends and holidays
- Proficiency in English
Job Qualifications
- Experience in customer service for at least one year
- Proven success for a minimum of six months in sales and/or marketing within the timeshare industry
- Computer proficiency with ability to learn and efficiently operate customer service software
- Professional verbal and written communication skills, including guest relations and etiquette
- Proficiency in English speaking, reading, and writing
- Strong interpersonal skills
- Demonstrated ability to work flexible hours including weekends and holidays
- Previous experience selling and booking tours, activities, or concierge services preferred
- More than two years of sales and marketing experience in the timeshare industry is advantageous
Job Duties
- Generate leads and book qualified timeshare sales presentations for prospective owners and club members
- Conduct pre-arrival calls to owners, renters, and exchangers
- Confirm appointments to ensure tour reservations and improve show rate
- Complete required paperwork accurately for each tour
- Check availability to avoid overbooking tour waves
- Ensure guests meet minimum eligibility for gifts or promote courtesy tours
- Provide location-related guest service and information to resort guests and visitors
- Distribute only authorized information and materials
- Maintain location operating standards
- Address guest issues and contact management as needed
- Carry out other reasonable requests by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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