Marketing Concierge

Hilton Grand Vacations is a prestigious leader in the vacation ownership industry, widely recognized for its commitment to innovation, superior quality, and sustained growth. As a prominent vacation ownership company, Hilton Grand Vacations offers guests the opportunity to create unforgettable vacation experiences while enjoying the benefits of ownership. The company's success is fueled by its dedicated Team Members who work passionately to bring vacation dreams to life for owners and guests globally. Hilton Grand Vacations prides itself on fostering a diverse and inclusive work environment that welcomes individuals from all backgrounds and is committed to providing reasonable accommodations throughout the employment process.

The role of In-House Marketing Representative at Hilton Grand Vacations is crucial in driving the company’s mission of delivering exceptional vacation experiences. This position primarily involves generating qualified leads and scheduling timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The representative acts as an essential point of contact, providing professional customer and concierge services to guests while consistently projecting a polished and professional image that aligns with Hilton’s esteemed brand. The job entails conducting pre-arrival confirmation calls to owners, renters, and exchangers, which ensures guests’ appointments are secured, enhancing the likelihood of attendance at scheduled tours.

Additionally, the position involves managing administrative tasks such as completing necessary paperwork accurately for each tour and managing tour wave availability to prevent overbooking. The Marketing Representative must ensure that guests meet eligibility criteria for promotional gifts or offer courtesy tours, adhering closely to gifting protocols to control associated costs. Providing location-specific guest services and assisting visitors with information about resort amenities is another key responsibility. The representative is also tasked with distributing only Hilton Grand Vacations-approved materials, maintaining high location operating standards, and addressing guest issues promptly by consulting appropriate management.

This role requires flexibility in scheduling, encompassing weekends and holidays to meet the operational needs of the resort. Hilton Grand Vacations seeks candidates who bring experience and enthusiasm for customer service and sales within the timeshare industry. The representative must possess strong computer aptitude, capable of efficiently learning and navigating multiple customer service software systems. Excellent communication skills in English, both verbal and written, complemented by professional etiquette and interpersonal skills, are essential for success in this role. Candidates with prior experience booking tours and concierge services will find these qualifications advantageous.

Joining Hilton Grand Vacations means becoming part of a talented team dedicated to making every vacation memorable for both owners and guests. The company’s culture emphasizes respect, diversity, and equal opportunity employment, ensuring a supportive and enriching workplace for all employees. If you are passionate about customer service, sales, and representing a world-class vacation ownership brand, this role offers a dynamic and rewarding career path within the hospitality and timeshare industries.