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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
vacation benefits
Job Description
Hilton Grand Vacations is a prestigious leader in the vacation ownership industry, widely recognized for its commitment to innovation, superior quality, and sustained growth. As a prominent vacation ownership company, Hilton Grand Vacations offers guests the opportunity to create unforgettable vacation experiences while enjoying the benefits of ownership. The company's success is fueled by its dedicated Team Members who work passionately to bring vacation dreams to life for owners and guests globally. Hilton Grand Vacations prides itself on fostering a diverse and inclusive work environment that welcomes individuals from all backgrounds and is committed to providing reasonable accommodations throughout the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of customer service experience
- At least six months of sales or marketing experience in timeshare industry
- Proficiency in English including speaking, reading, and writing
- Ability to use multiple customer service software applications
- Availability to work flexible schedule including weekends and holidays
Job Qualifications
- Experience in customer service for at least one year
- Minimum six months of sales or marketing experience in the timeshare industry
- Proficient computer skills with ability to learn multiple software applications
- Strong verbal and written communication skills in English
- Professional interpersonal and guest relation skills
- Preferred two plus years selling and booking tours or concierge services
- Preferred one plus years of experience in timeshare sales or marketing
Job Duties
- Generate leads for timeshare sales presentations
- Book qualified presentations for prospective owners and club members
- Provide customer and concierge services to guests
- Conduct pre-arrival calls to confirm guest appointments
- Complete required paperwork accurately for each tour
- Check tour availability to prevent overbooking
- Follow gifting procedures and promote courtesy tours
- Provide guest service relating to resort information
- Distribute only authorized company materials
- Maintain location operating standards
- Address guest issues with appropriate management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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