Marketing Administration Coordinator

Pearl City, HI, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $21.00

Work Schedule

Day Shifts

Benefits

hourly pay

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Life insurance

Company stock purchase program

Paid Time Off

paid sick days

Parental leave

Team member travel programs

team member recognition

Learning and advancement opportunities

Job Description

HGV (Hudson Group Vacations) is a reputable company known for its dedication to providing exceptional hospitality and timeshare experiences. With over 30 years in the industry, HGV is recognized for its commitment to work-life balance, employee satisfaction, and delivering high-quality service to its Owners, Members, and Guests. The company has earned numerous accolades, including four out of five stars for fostering a family-friendly workplace culture and being listed among Newsweek's "America's Greatest Workplaces for Parents & Families." HGV operates through a network of resorts, call centers, and corporate offices, focusing on delivering outstanding travel and vacation experiences across the globe.

The Marketing Administration Coordinator role is a vital position within HGV's Asia Pacific (APAC) Sales and Marketing teams. This role acts as an operational hub, supporting various business objectives through precise administration and responsive service. The coordinator is responsible for managing timeshare tour appointments, ensuring strict compliance with marketing policies, and facilitating effective communication between Sales Offices, Marketing Representatives, leadership, and regional partners. The ideal candidate for this role is highly organized, proactive, detail-oriented, and thrives in a fast-paced environment where accuracy is paramount. They take ownership of their responsibilities and enjoy working collaboratively to help others succeed.

The position is a full-time opportunity offering an hourly wage of $21.00, with a comprehensive benefits package that begins from day one. This includes Medical, Dental, and Vision insurance, a 401k plan with a company match, life insurance, and access to a company stock purchase program. Employees also benefit from generous paid time off, including Sick Days and Parental Leave, as well as discounted travel programs at select properties worldwide. The Marketing Administration Coordinator plays an essential role in coordinating timeshare tour operations by booking, modifying, and qualifying tours and leads against a complex set of eligibility requirements. This role requires adept use of multiple business systems to manage tour activities accurately and efficiently.

In addition to operational duties, the coordinator is expected to foster positive working relationships across various teams, communicate proactively to resolve challenges, and contribute to a supportive and collaborative team culture. The Call Center operates from 6:30 a.m. to 10:00 p.m., and work schedules are assigned based on business needs, requiring flexibility to work evenings, holidays, and weekends. This role is ideal for professionals with excellent interpersonal and organizational skills who take pride in delivering exceptional customer service and administrative excellence within a dynamic corporate environment.

Job Requirements

Ability to work a flexible schedule including evenings, holidays, and weekends
Proficient in Microsoft Word, Excel and Outlook
Experience using 10-key keypad
Ability to provide professional customer service over the phone
Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written
Strong organizational skills to manage multiple duties in a fast-paced work environment
Moderate skills with working with multiple programs and screens simultaneously
High school diploma or equivalent

Job Qualifications

High school diploma or equivalent
Ability to provide professional customer service over the phone
Proficient in Microsoft Word, Excel and Outlook
Experience using 10-key keypad
Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written
Strong organizational skills to manage multiple duties in a fast-paced work environment
Moderate skills with working with multiple programs and screens simultaneously
Japanese and or Korean speaking is advantageous
Previous phone experience or call center experience is advantageous
Previous data entry experience is advantageous
BA/BS/Bachelor's Degree is advantageous

Job Duties

Provide outstanding service and support to both internal and external customers through phone and email communications
Create positive experiences by responding promptly, professionally, and courteously to inquiries and booking requests
Serve as a trusted resource for Sales, Marketing, and Operations partners across the APAC region
Book, modify, reschedule, and cancel timeshare tour appointments while ensuring compliance with established policies, procedures, and marketing program requirements
Review and qualify tours and leads against a complex set of eligibility criteria, tour rules, promotional requirements, and regional business guidelines
Evaluate booking information for accuracy and completeness while exercising sound judgment in identifying discrepancies, exceptions, and qualification concerns
Navigate multiple business systems to research, verify, document, and process tour activity accurately and efficiently
Build strong working relationships with Sales Galleries, Marketing Representatives, leadership teams, and regional partners
Communicate proactively to resolve issues, share updates, and support operational goals
Contribute to a positive team environment by sharing knowledge, supporting colleagues, and working collaboratively toward common objectives
Take ownership of responsibilities and follow through on commitments to ensure successful outcomes