Job Overview
Compensation
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
Northern Quest Resort & Casino is a renowned entertainment destination located in Airway Heights, Washington. It offers a comprehensive range of casino gaming, luxurious accommodations, world-class dining options, and vibrant nightlife experiences. Known for its commitment to guest satisfaction and quality services, Northern Quest Resort & Casino is a part of the Kalispel Tribe of Indians’ hospitality enterprise, which emphasizes cultural respect, community involvement, and top-tier customer service. This establishment attracts a diverse clientele from local visitors to out-of-state travelers seeking an enjoyable and memorable resort experience. With continuous growth and expansion, Northern Quest Resort & Casino prides itself on fostering a welcoming and inclusive workplace environment where team members play a crucial role in delivering excellent guest experiences.
The role of a Market Place Retail Team Member at Northern Quest Resort & Casino involves engaging directly with guests to assist in merchandise sales and provide quality beverages in the Market Place venue. This position is essential in maintaining the high standard of service expected by guests, ensuring that the retail environment is clean, organized, and inviting. The Market Place Retail Team Member is responsible for preparing beverages according to established standards, following strict health and safety guidelines, and handling cash transactions accurately. This role demands attention to detail and the ability to manage multiple duties such as inventory organization, restocking, and merchandising effectively. Team Members must also be adept at resolving guest concerns promptly and courteously, aligning with the Kalispel Hospitality commitment to superior guest service.
This position requires availability to work flexible hours including nights, weekends, and holidays, reflecting the operational needs of the resort. The Market Place Retail Team Member supports team dynamics by assisting in the training of new employees and staying informed about ongoing promotions and events within the Casino. Though this job does not hold supervisory responsibilities, it plays a vital role in the overall success of the resort’s retail and beverage operations. Applicants should have a high school diploma or equivalent and ideally possess some experience in barista services or retail environments. Commitment to obtaining required certifications such as Washington State Food Handlers and MAST (Mandatory Alcohol Server Training) within specified timelines is mandatory.
Working at Northern Quest Resort & Casino provides a dynamic and fast-paced atmosphere, requiring employees to consistently meet physical demands, such as lifting merchandise up to 75 pounds and standing or moving throughout their shift. Additionally, employees must comply with the resort’s policies on workplace safety, drug testing, and background investigations. The Kalispel Tribe of Indians embraces equal employment opportunities and prioritizes hiring qualified candidates with tribal preferences where applicable. Overall, this role is ideal for individuals who enjoy providing excellent customer service in a vibrant retail and hospitality setting, eager to contribute positively to a team-focused and guest-centered environment.
The role of a Market Place Retail Team Member at Northern Quest Resort & Casino involves engaging directly with guests to assist in merchandise sales and provide quality beverages in the Market Place venue. This position is essential in maintaining the high standard of service expected by guests, ensuring that the retail environment is clean, organized, and inviting. The Market Place Retail Team Member is responsible for preparing beverages according to established standards, following strict health and safety guidelines, and handling cash transactions accurately. This role demands attention to detail and the ability to manage multiple duties such as inventory organization, restocking, and merchandising effectively. Team Members must also be adept at resolving guest concerns promptly and courteously, aligning with the Kalispel Hospitality commitment to superior guest service.
This position requires availability to work flexible hours including nights, weekends, and holidays, reflecting the operational needs of the resort. The Market Place Retail Team Member supports team dynamics by assisting in the training of new employees and staying informed about ongoing promotions and events within the Casino. Though this job does not hold supervisory responsibilities, it plays a vital role in the overall success of the resort’s retail and beverage operations. Applicants should have a high school diploma or equivalent and ideally possess some experience in barista services or retail environments. Commitment to obtaining required certifications such as Washington State Food Handlers and MAST (Mandatory Alcohol Server Training) within specified timelines is mandatory.
Working at Northern Quest Resort & Casino provides a dynamic and fast-paced atmosphere, requiring employees to consistently meet physical demands, such as lifting merchandise up to 75 pounds and standing or moving throughout their shift. Additionally, employees must comply with the resort’s policies on workplace safety, drug testing, and background investigations. The Kalispel Tribe of Indians embraces equal employment opportunities and prioritizes hiring qualified candidates with tribal preferences where applicable. Overall, this role is ideal for individuals who enjoy providing excellent customer service in a vibrant retail and hospitality setting, eager to contribute positively to a team-focused and guest-centered environment.
Job Requirements
- High school diploma or equivalent
- Ability to obtain and maintain a Kalispel Tribal Work Permit
- Washington State Food Handlers certification - must obtain within 14 days of start date
- Hepatitis A vaccination
- Mandatory Alcohol Server Training (MAST) certification - must obtain within first 60 days of start date
- Available and willing to work nights, weekends and holidays as required
Job Qualifications
- High school diploma or general education degree (GED)
- Three months related experience and/or training preferred
- Experience working as a barista is preferred
- Ability to handle cash and give proper change
- Excellent guest relations and guest service skills
- Skill in identifying and resolving problems under pressure
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to learn and retain information quickly
- Good verbal communication skills
- Ability to work well in a team environment
- Basic to intermediate computer literacy is a plus
- Ability to follow directions in a fast-paced environment
- Ability to manage time effectively
- Commitment to providing superior guest service in accordance with Kalispel Hospitality
- Maintain a smile and pleasant demeanor
Job Duties
- Develops enthusiastically satisfied guests all of the time
- Provides quality beverages consistently for all guests
- Prepares beverages to standards
- Follows health, safety and sanitation guidelines for all products and areas
- Correctly perform all necessary paperwork and bookwork at shifts end
- Available and willing to work any changes in hours deemed necessary for business levels
- Straighten and organize inventory
- Perform cleaning, set-up and breakdown duties as directed by management and position requirements
- Ensure return merchandise is restocked to the correct product location on the sales/cafe floor
- Execute efficient handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems
- Proactively resolve guest concerns in accordance with Kalispel Hospitality
- Ensure inventory control and protection of organizational assets
- Promote sales and upgrading of items
- Assist with training of new team members
- Maintain organization of all Resort Retail spaces
- Maintain a consistent, regular good attendance record
- May be required to be a panelist for the Internal Review Hearings
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
