Market Operations Director

Wonder is a pioneering mealtime platform that revolutionizes the dining experience by offering unparalleled variety and convenience. The company brings an innovative approach to food delivery and dining by allowing customers to mix and match dishes from over 20 exclusive restaurants all within a single order. This unique model not only satisfies diverse cravings but also eliminates extra delivery fees, making a broad range of cuisine options, from tacos to Thai, readily accessible. Each dish is freshly prepared on-site by Wonder's expert culinary team and served hot, ensuring a premium quality experience whether customers opt for delivery, dine-in, or takeout at one of the conveniently located Wonder venues.

Beyond the consumer-facing services, Wonder owns and manages the entire dining ecosystem from recipe development to the cutting-edge technology that supports its platform. This integrated control allows Wonder to guarantee consistent quality, remarkable variety, and operational efficiency at scale. The company's mission to make delicious, diverse food more accessible sets it apart in a highly competitive and fast-evolving market. As Wonder continues to expand its footprint, the focus remains on providing outstanding guest experiences while fostering innovation in food service delivery.

The role of Market Operations Director at Wonder is a coveted leadership position responsible for driving operational excellence across multiple restaurant units within a broad geographic region, encompassing several cities and numerous store locations. This role is pivotal in ensuring that every aspect of store performance aligns with Wonder’s high standards of guest satisfaction, operational efficiency, and financial health. The Market Operations Director will work closely with senior leadership and restaurant teams to execute strategic initiatives and develop long-term plans that promote sustainable market growth.

Key responsibilities include leading and motivating a team of Senior Operations Leaders, providing on-the-ground support and coaching to restaurant management, and utilizing performance metrics to identify areas for continuous improvement. This leadership position demands strong financial oversight, including managing profit and loss statements at the market level and implementing rigorous cost control practices. The successful candidate will also oversee the recruitment, training, and professional development of leadership talent, ensuring a pipeline of skilled managers who can uphold Wonder’s culture of excellence.

In addition, the Market Operations Director plays an instrumental role in new restaurant openings, coordinating operational readiness, training, and recruitment efforts to launch new locations smoothly and effectively. Maintaining compliance with food safety regulations, labor laws, and internal policies is a vital component of this role, underscoring Wonder’s commitment to ethical and safe operations. The Market Operations Director also acts as a liaison between multiple stakeholders within and outside the organization, fostering strong communication and collaborative relationships to support organizational goals.

Ideal candidates are seasoned multi-unit restaurant managers with over seven years of experience, preferably in high-growth and geographically dispersed environments handling 20 or more locations. Strong leadership qualities, financial acumen, excellent communication skills, and the ability to make decisive decisions under pressure are essential. Candidates must be capable of frequent travel within the market to provide hands-on oversight and lead by example. A Bachelor’s degree or equivalent experience is preferred, along with a passion for developing teams and exceeding guest expectations. This role offers a competitive salary range from $138,000 to $159,000 annually and includes travel requirements and reporting to the Regional Vice President.

Joining Wonder as a Market Operations Director means becoming part of a mission-driven company focused on redefining mealtime and scaling innovative food service concepts across regions. It is an exciting opportunity for results-driven leaders who thrive in dynamic environments and aspire to make a significant impact by leading teams to operational and strategic success.