Market Grille Cook (Full-Time)

Springfield, MO, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

Hy-Vee is a leading employee-owned chain of supermarkets in the Midwest, known for its commitment to providing quality products and excellent customer service. Founded in 1930, Hy-Vee has grown to become one of the most respected and trusted grocery retailers, operating over 250 stores across multiple states. The company prides itself on its strong community involvement, emphasis on health and wellness, and a workplace culture that values its employees as the foundation of its success. Hy-Vee upholds the motto "a helpful smile in every aisle," reflecting its promise to deliver a positive shopping experience through dedicated and engaged staff. This values-driven organization continuously invests in its people, offering growth opportunities, benefits, and a supportive environment to foster both personal and professional development.\n\nThe Market Grille Cook at Hy-Vee plays an essential role within the Market Grille department, a distinct area focused on providing freshly prepared foods to customers looking for convenient, hot, and cold meals. This full-time, non-exempt position offers individuals the opportunity to engage in meaningful customer interactions while preparing a variety of menu items with quality and care. The Market Grille Cook is responsible for handling all aspects of food preparation, from cooking breakfast items, vegetables, sides, and meats to maintaining hot food cases and heat-and-eat products. Beyond cooking, the role emphasizes delivering superb customer service by greeting guests with warmth and attention, assisting with product queries, and creating a welcoming atmosphere that encourages customer satisfaction and loyalty.\n\nEmployees in this role collaborate with multiple management levels, including the District Store Director and Food Service Manager, and work closely with fellow team members to deliver a seamless Market Grille experience. The position is physically engaging, requiring the ability to lift and move different weights and to operate various kitchen equipment such as grills, fryers, ovens, and slicers. Candidates enjoy the fast-paced environment typical of a retail foodservice setting, where adaptability and prompt service are key. Hy-Vee maintains high standards of sanitation, personal hygiene, and company policies, ensuring a safe, clean, and efficient workspace.\n\nIdeal candidates will bring a growth mindset, professionalism, and a customer-focused attitude, embodying Hy-Vee's core competencies of partnerships, results orientation, and friendliness. Whether interacting with new guests or regular shoppers, the Market Grille Cook actively contributes to Hy-Vee's reputation for outstanding service, quality food, and a positive team environment. Those passionate about cooking and customer interaction will find this role rewarding and a great way to become part of a strong, community-oriented organization that values its employees' smiles as much as its customers'.

Job Requirements

High school diploma or equivalent
Up to six months of related work experience preferred
Ability to exert up to 50 pounds of force occasionally
Ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions
Ability to understand and follow verbal or demonstrated instructions
Ability to do simple math such as addition and subtraction
Availability to work in a fast-paced environment
Must adhere to company policies and scheduling
Successful completion of pre-employment drug screen required

Job Qualifications

High school diploma or equivalent
Six months or less of similar or related work experience
Knowledge of proper sanitation procedures
Ability to understand and follow verbal or demonstrated instructions
Strong customer service skills
Ability to operate kitchen equipment including grills, fryers, ovens and slicers
Ability to work well in a team environment
Good communication skills

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to products, securing out-of-reach products, loading or unloading heavy items, noting and passing along customer suggestions and performing other tasks to enhance shopping experience
Answers the telephone promptly and provides helpful service
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Prepares cooking surfaces and all menu items including vegetables, sides, meats and breakfast foods
Places food in hot cases, monitors amounts and refills as necessary
Takes guests’ orders and prepares items for upcoming shifts
Maintains the cleanliness and sanitation of the work area, adhering to company hygiene and dress guidelines
Reports to work on schedule and adheres to company policies
Provides direct customer service when necessary
Orders product and supplies or notifies manager of needs
Assists in other store areas as needed
Performs other job-related duties and special projects as required