Market Delivery Support Specialist

Lowe's Companies, Inc. is a renowned FORTUNE 100 home improvement company that has established itself as a leader in the retail sector. Headquartered in Mooresville, North Carolina, Lowe's operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers throughout the United States and beyond. With over 300,000 dedicated associates, the company generated more than $86 billion in total fiscal sales for the year 2025, underscoring its vast presence and influence in the home improvement industry. Lowe's commitment goes beyond commerce; the company actively supports communities by promoting safe and affordable housing, enhancing community spaces, developing skilled trade professionals, and aiding disaster relief efforts, reflecting its role as a socially responsible corporate citizen. Lowe's values diversity and inclusion, operating as an equal opportunity employer and ensuring fair personnel practices regardless of race, gender, age, or other protected categories under federal, state, and local laws.

The current opening is for a Customer Service Specialist role within Lowe's dynamic home delivery and logistics operations. This position is integral to delivering an exceptional customer experience by serving as the primary point of contact for both internal teams and external customers. The specialist will be responsible for managing inquiries, capturing customer feedback, and actively resolving issues including escalations and Executive Care cases. This role requires managing alerts and orders through dedicated case and order management systems, collaborating with retail stores, vendors, and distribution centers to ensure inventory accuracy and timely deliveries. Additionally, the specialist will coordinate with third-party logistics partners to resolve claims such as property damage, ensuring timely resolution to maintain customer trust. With a starting pay range of $19.85 to $24.30 per hour, the position offers a competitive wage that may vary based on location, education, experience, and other factors.

This role demands adaptability and strong communication skills in a fast-paced environment with multiple priorities. Candidates must be proficient in Microsoft Office Suite to support daily operations and contribute to continuous improvement initiatives, fostering a customer-first mindset. The Customer Service Specialist is a vital link between Lowe's retail teams, supply chain nodes, service providers, and partners, working cohesively to uphold the company's standards of excellence in home delivery. Beyond problem-solving, this role offers an opportunity to grow within one of the largest retailers in the world, backed by exceptional benefits and wellness programs designed to support various lifestyles, including health, dental, and vision insurance, paid vacation, tuition assistance, parental leave, and more. This role is well-suited for individuals motivated to provide outstanding service and support while being part of a respected and stable company dedicated to customer satisfaction and community betterment.