Margaux Server - 1st Shift

AHC Hospitality is a leading hospitality company that represents a diverse collection of hotels, restaurants, and resorts known for providing exceptional guest experiences. With a portfolio that includes prestigious properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality has positioned itself as a dynamic and welcoming employer in the hospitality sector. This company is dedicated to delivering unparalleled service across all its locations and offers a wide range of career opportunities for associates who share their passion for excellence. AHC Hospitality prides itself on investing in the growth and success of its employees, ensuring that their career advancement is supported and celebrated. The company’s inclusive culture fosters an environment where associates can thrive professionally and personally, making it a sought-after place to work in the hospitality industry.

This particular role is for a Margaux Food Server within the JW Marriott Grand Rapids, a distinguished hotel under the Marriott brand. The position is part-time, requiring availability to work various shifts, including weekends. The role offers competitive compensation, with a base pay of $5.49 per hour plus tips. Additionally, employees benefit from discounted downtown parking, free employee meals, access to DailyPay, and discounts at affiliated hotels and restaurants.

The Margaux Food Server is primarily responsible for fulfilling daily restaurant operations which encompass table maintenance, guest satisfaction, and various back-of-house tasks. This role requires adherence to Marriott Quality Assurance Standards and guest service protocols, emphasizing teamwork and quality service in every guest interaction. The server's duties include a variety of service methods such as counter service, food running, and table service, along with supporting restaurant setup and cleanup processes. Knowledge of menu items, ingredients, and current bar specials is essential, as is the ability to provide guests with informed recommendations and guidance about local events.

A key aspect of the role is maintaining health and safety standards by following health department specifications, conducting temperature logs, rotating products, and managing waste responsibly. The server should consistently demonstrate a commitment to exceeding guest expectations while managing multiple responsibilities efficiently throughout shifts. This includes maintaining a neat and professional appearance, punctuality, and active participation in team communications and meetings.

Moreover, servers are expected to embody the Marriott’s Steps of Service in all guest interactions, demonstrating urgency and problem-solving capabilities to resolve guest concerns with minimal supervision. The ability to control expenses by minimizing waste and enhancing sales through suggestive selling strategies is a valued skill for this role. Awareness of environmental practices, including recycling and maintaining cleanliness in public and back-of-house areas, is also important.

Training such as TIPS certification is provided to ensure responsible alcohol service, with servers being comfortable in pouring drinks when necessary. The position requires physical stamina, as it involves extended periods of standing and walking, along with handling trays and equipment. Overall, the Margaux Food Server role offers a fulfilling part-time opportunity for individuals who enjoy interacting with guests, working in a team-oriented atmosphere, and contributing to a high-quality dining experience within an esteemed hospitality group.