Job Overview

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Employment Type

Hourly
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Competitive wage plus tips
Comprehensive health insurance
Vision Insurance
Discovery nights at Four Seasons properties
Holiday pay
Vacation pay
daily meals
Uniforms and uniform care
sick pay
Disability Coverage
Life insurance
Parking discounts
Staff lounge and cafeteria
Parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations
dental coverage

Job Description

Four Seasons is a globally recognized luxury hospitality brand known for its exceptional service, elegant accommodations, and unique guest experiences. Founded with a dedication to excellence, Four Seasons has built a reputation as a leader in the hospitality industry, operating over 100 hotels and resorts in major cities and exotic destinations worldwide. The company’s core philosophy revolves around a genuine commitment to its guests and employees, fostering a culture where people are empowered to grow, innovate, and create memorable moments. At the heart of Four Seasons’ success is its people, who strive not only to meet but exceed customer expectations through thoughtful service and a proactive approach. Four Seasons Hotel Minneapolis, a shining jewel in the city’s skyline, epitomizes this tradition. Connected by Skyway to key sports, business, and entertainment venues, and just two blocks from the scenic Mississippi River, the hotel offers guests a blend of convenience and luxury. The property features Mediterranean-inspired dining crafted by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools, and a spa dedicated to nourishing the mind and body through natural treatments. The Hotel is an authentic urban retreat for travelers and locals alike, combining the warmth of Four Seasons hospitality with the vibrancy of Minneapolis.

The role of Restaurant Server at Four Seasons Hotel Minneapolis offers a unique opportunity to join a talented team committed to delivering impeccable service and creating exceptional guest experiences. As a Restaurant Server, you will be an integral part of the food and beverage team, responsible for presenting menu items with enthusiasm and expertise, ensuring timely and accurate order delivery, and personalizing each interaction to meet the diverse needs of guests ranging from local residents to international travelers. The position demands a professional who thrives in a dynamic, high-volume environment and demonstrates a passion for luxury service standards. This role not only focuses on the technical skills of order taking, payment processing, and guest satisfaction but also emphasizes the development of genuine connections and anticipating guest needs to enhance their overall dining experience. At Four Seasons, servers receive ongoing support to advance their craftsmanship and grow within the hospitality industry, with the backing of a world-class company culture that values respect, teamwork, and continuous improvement. The position is hourly with a wage of $16.37 plus tips, complemented by comprehensive health and vision insurance, paid holidays and vacations, and exclusive employee benefits such as discovery nights at other Four Seasons properties worldwide. Candidates must have valid work authorization for the United States and a minimum of 2-3 years’ experience in food and beverage service, ideally within a luxury hotel or resort. This role requires flexibility to work various shifts including weekdays, weekends, and holidays, along with the physical ability to stand for long periods and lift moderate weights. By joining Four Seasons Hotel Minneapolis as a Restaurant Server, you become part of an esteemed brand that values both its guests and team members, offering rich opportunities for career growth and a supportive environment to showcase your passion for hospitality.

Job Requirements

  • Valid work authorization for the U.S.
  • Minimum 2-3 years of experience in food and beverage service
  • Previous experience as a server
  • Ability to stand for up to 8 hours a day
  • Ability to lift up to 50lbs
  • Flexible availability to work weekdays, weekends, and holidays
  • Ability to carry and balance a tray
  • Ability to process cash and credit card transactions accurately
  • Strong problem-solving and customer service skills
  • Proficiency in English
  • TIPS and ServSafe certification

Job Qualifications

  • Experience working a minimum of 2-3 years in food and beverage and previous experience as a server
  • Thrive working in a fast paced, and large team environment
  • Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs
  • Knowledge of Minneapolis and surrounding areas, highly desirable, however not required
  • Preferred experience in a luxury hotel or resort
  • Must be flexible with schedule - able to work weekdays, weekends, and holidays shifts
  • Ability to carry and balance a tray
  • Ability to accurately process cash and credit card transactions
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem-solving skills, ability to handle difficult situations and guests
  • Reading, writing and oral proficiency in the English language
  • TIPS and ServSafe certified

Job Duties

  • Take guest orders and describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods
  • Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system
  • coordinate food and beverage timings
  • Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
  • Properly and accurately close guest checks
  • process cash and credit card payments
  • properly settle voided checks or complimentary meals
  • Breakdown, clean and set-up of tables and chairs
  • Work harmoniously and professionally with co-workers and supervisors
  • Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food and Beverage when needed

Job Criteria

Experience

Mid Level (3-7 years)


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