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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $325,000.00 - $360,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Professional development opportunities
Job Description
The Carlyle, A Rosewood Hotel is a prestigious luxury hotel located in New York City, recognized for its rich history, impeccable service, and timeless elegance. Established in 1930, this iconic property has long been a beacon of sophistication and exclusivity on the Upper East Side, offering guests an extraordinary blend of art, culture, and refined hospitality. The Carlyle is renowned for attracting world leaders, celebrities, and discerning travelers from around the globe who seek a unique and intimate atmosphere. With its legendary mystique, the hotel balances golden-era glamour with contemporary style, providing an unforgettable experience guarded by an ethos of... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field
- Minimum of 10 years of progressive leadership experience in luxury hotel operations
- Demonstrated success in managing complex, large-scale hotel properties
- Strong financial acumen and experience in budgeting and forecasting
- Exceptional interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Knowledge of regulatory compliance and brand standards
- Commitment to sustainability and corporate social responsibility
Job Qualifications
- Proven leadership experience as a Managing Director or General Manager within luxury hotel brands
- Strong problem-solving and organizational skills
- Strategic thinking capabilities
- Excellent communication skills with the ability to build trust with internal and external stakeholders
- Passion for service excellence and brand integrity
- Demonstrated commitment to using business as a force for good
- Leadership skills with a focus on mentorship and empowerment
Job Duties
- Define and champion the hotel’s vision and ensure it is reflected in every guest interaction and associates’ experience
- Build and mentor a high-performing, inclusive team, driving engagement, development, and cross-functional collaboration across all departments
- Oversee financial performance and operational planning, including budgeting, forecasting, and capital improvement strategies to optimize profitability and efficiency
- Lead strategic marketing and revenue initiatives to maximize revenue, occupancy, and brand visibility
- Ensure exceptional guest experiences by continuously enhancing service standards, quality, and innovation across all touchpoints
- Foster strong relationships with community partners and key stakeholders, including ownership, enhancing the hotel’s cultural integration and reputation within the local and global hospitality landscape
- Ensure compliance with all regulatory, safety, and brand standards, while maintaining rigorous quality and cleanliness across the property
- Drive sustainability and impact initiatives, promoting responsible hospitality and environmental stewardship in alignment with Rosewood’s values
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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