Managing Director, The Carlyle, A Rosewood Hotel

Fort Lee, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $325,000.00 - $360,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

performance bonuses

Employee Discounts

Professional development opportunities

Job Description

The Carlyle, A Rosewood Hotel is a prestigious luxury hotel located in New York City, recognized for its rich history, impeccable service, and timeless elegance. Established in 1930, this iconic property has long been a beacon of sophistication and exclusivity on the Upper East Side, offering guests an extraordinary blend of art, culture, and refined hospitality. The Carlyle is renowned for attracting world leaders, celebrities, and discerning travelers from around the globe who seek a unique and intimate atmosphere. With its legendary mystique, the hotel balances golden-era glamour with contemporary style, providing an unforgettable experience guarded by an ethos of discretion and personalized service. Known for its iconic Art Deco design, storied murals, and world-class amenities, The Carlyle stands as a cultural landmark that continues to captivate guests and connoisseurs of fine living alike.

As the Managing Director at The Carlyle, A Rosewood Hotel, you will hold a dynamic leadership role, steering the overall operations of one of New York City's most esteemed luxury hotels. This full-time permanent position involves a compelling blend of business acumen, visionary leadership, and a profound commitment to excellence in guest experience. You will be entrusted with driving performance, enhancing profitability, and maintaining the hotel’s revered brand standards. Your role is integral to crafting memorable moments for guests by fostering a culture of high engagement, inclusivity, and professionalism among associates. Your leadership will be pivotal in aligning hotel operations with the strategic goals of ownership and corporate teams, ensuring that every department collaborates effectively to deliver exceptional service.

In this capacity, you will oversee critical functions ranging from financial performance management, strategic marketing, revenue optimization, and operational planning, to compliance with regulatory and brand standards. A key aspect of the role involves nurturing strong community relations and embedding the hotel’s cultural reputation within both the local and global hospitality landscapes. Your commitment to sustainable practices and environmental stewardship will align with Rosewood Hotel Group’s corporate values, advocating responsible hospitality. The salary range for this position is $325,000 to $360,000 annually and may include bonuses, reflecting the high level of responsibility and expertise required to uphold The Carlyle’s legacy and future excellence. This prestigious appointment offers a unique opportunity to lead a distinguished property known for setting new benchmarks in luxury and service while making a meaningful impact on both guests and the greater hospitality industry.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field
Minimum of 10 years of progressive leadership experience in luxury hotel operations
Demonstrated success in managing complex, large-scale hotel properties
Strong financial acumen and experience in budgeting and forecasting
Exceptional interpersonal and communication skills
Ability to work flexible hours including weekends and holidays
Knowledge of regulatory compliance and brand standards
Commitment to sustainability and corporate social responsibility

Job Qualifications

Proven leadership experience as a Managing Director or General Manager within luxury hotel brands
Strong problem-solving and organizational skills
Strategic thinking capabilities
Excellent communication skills with the ability to build trust with internal and external stakeholders
Passion for service excellence and brand integrity
Demonstrated commitment to using business as a force for good
Leadership skills with a focus on mentorship and empowerment

Job Duties

Define and champion the hotel’s vision and ensure it is reflected in every guest interaction and associates’ experience
Build and mentor a high-performing, inclusive team, driving engagement, development, and cross-functional collaboration across all departments
Oversee financial performance and operational planning, including budgeting, forecasting, and capital improvement strategies to optimize profitability and efficiency
Lead strategic marketing and revenue initiatives to maximize revenue, occupancy, and brand visibility
Ensure exceptional guest experiences by continuously enhancing service standards, quality, and innovation across all touchpoints
Foster strong relationships with community partners and key stakeholders, including ownership, enhancing the hotel’s cultural integration and reputation within the local and global hospitality landscape
Ensure compliance with all regulatory, safety, and brand standards, while maintaining rigorous quality and cleanliness across the property
Drive sustainability and impact initiatives, promoting responsible hospitality and environmental stewardship in alignment with Rosewood’s values