Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $200,000.00
Work Schedule
Standard Hours
Job Description
Airwallex is a pioneering unified payments and financial platform designed specifically for global businesses. It combines proprietary infrastructure and cutting-edge software to provide seamless financial management solutions. Serving over 200,000 businesses worldwide, including notable companies such as Brex, Rippling, Navan, Qantas, and SHEIN, Airwallex offers integrated services covering business accounts, payments, spend management, treasury, and embedded finance at scale. Founded proudly in Melbourne, Australia, Airwallex has grown into a global powerhouse with over 2,000 talented professionals working across 26 offices worldwide. With a valuation of US$8 billion and backing from top-tier investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is on the forefront of revolutionizing global payments and financial platforms. Joining Airwallex means being part of an innovative environment where ambitious work is both expected and celebrated.
The role available is based in San Francisco within the People & Talent team. This department is committed to attracting and nurturing the brightest minds to ensure Airwallex continues to thrive as a market leader. The Workplace Experience Manager plays a key role in this endeavor by managing the day-to-day operation and experience of Airwallex’s physical workplaces, including the San Francisco office and other regional hubs. This full-time, salaried position requires presence in the office from Monday through Thursday, 9 am to 5 pm. The candidate will supervise all aspects of facilities management, vendor relationships, and budgeting, ensuring efficient space utilization and smooth operations aligned with company policies and local regulations. The manager will provide leadership and insights through monitoring key performance indicators around space use and in-person engagement. Furthermore, this role fosters a warm and engaging workplace culture by organizing in-office employee events, spearheading culture initiatives, and supporting the People & Talent team operationally. A small team of 1-2 workplace staff, both full-time and contract, will report to this role.
Ideal candidates embody founder-like energy, demonstrating initiative, curiosity, and the ability to tackle complex, high-impact projects with precision and speed. They thrive in collaborative settings, use AI-smart strategies for problem-solving, and maintain a positive attitude even under pressure. Their leadership extends across vendor management (covering real estate, property management, food and beverage), cross-functional project coordination with IT, finance, security, and HR, and the development of scalable guest management systems to ensure a superior visitor experience. This role also supports talent acquisition by assisting with onsite interviews and ensures world-class candidate and employee experiences throughout hiring, onboarding, and everyday workplace interactions. The position offers a competitive compensation range of $150,000 to $200,000, commensurate with experience and expertise in workplace experience, employee engagement, or hospitality management. Airwallex values diversity and inclusivity and is an equal opportunity employer that encourages applicants from all backgrounds to apply.
The role available is based in San Francisco within the People & Talent team. This department is committed to attracting and nurturing the brightest minds to ensure Airwallex continues to thrive as a market leader. The Workplace Experience Manager plays a key role in this endeavor by managing the day-to-day operation and experience of Airwallex’s physical workplaces, including the San Francisco office and other regional hubs. This full-time, salaried position requires presence in the office from Monday through Thursday, 9 am to 5 pm. The candidate will supervise all aspects of facilities management, vendor relationships, and budgeting, ensuring efficient space utilization and smooth operations aligned with company policies and local regulations. The manager will provide leadership and insights through monitoring key performance indicators around space use and in-person engagement. Furthermore, this role fosters a warm and engaging workplace culture by organizing in-office employee events, spearheading culture initiatives, and supporting the People & Talent team operationally. A small team of 1-2 workplace staff, both full-time and contract, will report to this role.
Ideal candidates embody founder-like energy, demonstrating initiative, curiosity, and the ability to tackle complex, high-impact projects with precision and speed. They thrive in collaborative settings, use AI-smart strategies for problem-solving, and maintain a positive attitude even under pressure. Their leadership extends across vendor management (covering real estate, property management, food and beverage), cross-functional project coordination with IT, finance, security, and HR, and the development of scalable guest management systems to ensure a superior visitor experience. This role also supports talent acquisition by assisting with onsite interviews and ensures world-class candidate and employee experiences throughout hiring, onboarding, and everyday workplace interactions. The position offers a competitive compensation range of $150,000 to $200,000, commensurate with experience and expertise in workplace experience, employee engagement, or hospitality management. Airwallex values diversity and inclusivity and is an equal opportunity employer that encourages applicants from all backgrounds to apply.
Job Requirements
- 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
- 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
- ability to consistently deliver a high level of customer service
- strong communication skills across employees at all levels within the organization
- demonstrated ability to handle multiple tasks with little or no supervision
- advanced problem solving skills
- ability to triage and create sensible prioritization in order to continue to be effective
- positive attitude
- grace under pressure
- accurate, organized, punctual and accountable
- strong computer skills including experience with Google Suite and Slack
- fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus
Job Qualifications
- 5 years experience in workplace experience, employee engagement, office management, facilities, or hospitality events management
- 1-2 years experience managing people, vendors, or cross-functional projects with demonstrated leadership
- ability to consistently deliver high levels of customer service
- strong communication skills across all levels of employees
- demonstrated ability to handle multiple tasks independently
- advanced problem-solving skills
- ability to triage and prioritize tasks effectively
- positive attitude and grace under pressure
- accuracy, organization, punctuality, and accountability
- proficiency with Google Suite and Slack
- familiarity with budgeting, procurement, and vendor management tools such as Pigment, Oracle, AuditBoard, and Ironclad is a plus
Job Duties
- Oversee all facilities management and services for the San Francisco office and regional hubs
- Manage the Workplace budget including operating expenses and cost-effective space optimization
- Establish and enforce Workplace objectives, policies, and operating procedures ensuring compliance with health and safety regulations
- Track key performance indicators such as in-person metrics and space efficiency to provide actionable insights
- Cultivate and manage vendor partnerships for real estate, property management, food and beverage programs
- Lead cross-functional project planning with IT, Finance, Security, and HR for office builds and manage workplace communications
- Provide first-instance support for office equipment and facilities in partnership with IT
- Coordinate all in-office employee events and serve on the Culture Committee
- Manage workplace and wellbeing projects alongside global Workplace Experience leads
- Create and manage a welcoming guest experience and scalable guest management system
- Provide operational support to the People & Talent team including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration
- Assist with onsite interviews and improving candidate experience
- Serve as backup support for People Operations and Talent teams and manage a small Workplace Experience team of 1-2 people including full-time staff and contractors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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