Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,908.80 - $124,467.20
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Pre-tax savings
Retirement
Job Description
Mayo Clinic is a globally recognized nonprofit academic medical center dedicated to clinical practice, education, and research. Renowned for being top-ranked in more specialties than any other care provider according to U.S. News & World Report, Mayo Clinic is committed to putting the needs of the patient first. The organization is also deeply invested in its employees, offering competitive compensation and comprehensive benefit plans designed to support both employees and their families now and into the future. With a strong focus on continuing education and career advancement, Mayo Clinic provides numerous opportunities for employees to build long and successful careers within the organization.
Mayo Clinic operates multiple major campuses located in Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota; and various Health System campuses throughout Midwestern communities, as well as international locations. Each location fosters an environment where employees thrive professionally and personally, offering a unique workplace culture that blends innovation, compassion, and a patient-centered approach.
The role at Mayo Clinic focuses on providing hands-on leadership within Valet Operations, aiming to deliver safe, welcoming, efficient, and compassionate valet services to patients and visitors. This position is responsible for overseeing valet operations, working closely with Towne, the valet services vendor, to improve team performance, traffic flow, service recovery, and continuous improvement initiatives. Additionally, the role supports the parking and transportation leadership team in managing patient, visitor, and staff arrivals and departures.
Beyond valet services, this role collaborates with several other operational units such as Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units. The responsibilities include planning, organizing, and coordinating these units to deliver a cohesive and customer-focused service experience. The position involves budget management, staff scheduling, training, and compliance with institutional policies and regulatory standards like OSHA, Joint Commission, and ADA, ensuring all operational processes meet the highest quality standards.
This leadership role demands a proactive approach to service excellence, requiring effective communication with customers to resolve issues promptly and acting as a key change agent within the team. Ongoing professional development, mentoring, and coaching are essential, as the role emphasizes strengthening team skills and fostering growth opportunities. In emergency and mass casualty situations, the individual in this role takes on a critical leadership responsibility to maintain patient services availability.
This full-time exempt position offers a competitive annual salary range from $82,908.80 to $124,467.20 and is eligible for a comprehensive benefits package. The schedule is typically Monday through Friday with weekends as needed, serving as a vital part of Mayo Clinic's operational excellence and patient care experience.
Mayo Clinic operates multiple major campuses located in Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota; and various Health System campuses throughout Midwestern communities, as well as international locations. Each location fosters an environment where employees thrive professionally and personally, offering a unique workplace culture that blends innovation, compassion, and a patient-centered approach.
The role at Mayo Clinic focuses on providing hands-on leadership within Valet Operations, aiming to deliver safe, welcoming, efficient, and compassionate valet services to patients and visitors. This position is responsible for overseeing valet operations, working closely with Towne, the valet services vendor, to improve team performance, traffic flow, service recovery, and continuous improvement initiatives. Additionally, the role supports the parking and transportation leadership team in managing patient, visitor, and staff arrivals and departures.
Beyond valet services, this role collaborates with several other operational units such as Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units. The responsibilities include planning, organizing, and coordinating these units to deliver a cohesive and customer-focused service experience. The position involves budget management, staff scheduling, training, and compliance with institutional policies and regulatory standards like OSHA, Joint Commission, and ADA, ensuring all operational processes meet the highest quality standards.
This leadership role demands a proactive approach to service excellence, requiring effective communication with customers to resolve issues promptly and acting as a key change agent within the team. Ongoing professional development, mentoring, and coaching are essential, as the role emphasizes strengthening team skills and fostering growth opportunities. In emergency and mass casualty situations, the individual in this role takes on a critical leadership responsibility to maintain patient services availability.
This full-time exempt position offers a competitive annual salary range from $82,908.80 to $124,467.20 and is eligible for a comprehensive benefits package. The schedule is typically Monday through Friday with weekends as needed, serving as a vital part of Mayo Clinic's operational excellence and patient care experience.
Job Requirements
- Bachelor's degree in business-related field and 3 years' experience supervising or leading diverse teams
- or Associate's degree in business-related field and 5 years' experience supervising or leading diverse teams
- or High School diploma or GED and 7 years' experience supervising or leading diverse teams
- Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills
- Must be able to work collaboratively with multiple disciplines
- Excellent organizational, interpersonal, written, and oral communication skills
- Demonstrated ability to influence others
- Strong computer skills in word processing, spreadsheet, and data entry
- Demonstrates excellent analytical skills and ability to resolve issues proactively
- Lean management and/or six sigma experience helpful.
Job Qualifications
- Bachelor's degree in business-related field preferred
- Demonstrated supervisory skills with strong leadership, team building, and problem-solving abilities
- Ability to work collaboratively across multiple disciplines
- Excellent organizational, interpersonal, written, and oral communication skills
- Demonstrated ability to influence others
- Strong computer skills including Microsoft Office and Excel
- Excellent analytical skills with proactive problem-solving capabilities
- Lean management and/or six sigma experience helpful
- Experience supervising diverse teams of at least 3 years with Bachelor's degree, or 5 years with Associate's degree, or 7 years with High School diploma or GED.
Job Duties
- Provide hands-on leadership for valet, arrival, and departure services to ensure safe, welcoming, efficient, and compassionate valet experience
- Oversee and partner with valet operations vendor to enhance team performance, traffic flow, service recovery, and continuous improvement
- Collaborate with parking and transportation leadership to support arrivals and departures for patients, visitors, and staff
- Plan, organize, supervise, and coordinate activities within the General Service department including Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and Transportation Program units
- Develop and maintain customer-focused and efficient work units supporting patient transport, mail and materials delivery, information and hospitality, lost and found, parking/transportation, card access, and telephone operations
- Provide budgetary input, oversee purchasing of supplies and equipment, manage departmental budget targets
- Communicate effectively with customers to coordinate and resolve issues proactively
- Ensure compliance with institutional policies and regulatory standards
- Coach, mentor, and develop team members and provide orientation and training
- Take leadership role in emergency and mass casualty situations to maintain patient services availability
- Participate in department and Mayo Clinic committees, sub-committees, or task forces
- Continuously improve management skills and practices.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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