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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The Ticket Operations Manager role is a crucial position within a dynamic sports or entertainment organization, responsible for overseeing all facets of ticket operations. This position is embedded within an environment that values precision, customer service excellence, and collaborative team integration. The employing organization is likely a professional sports team, concert venue, or event management company that heavily relies on ticket sales and operations as core components of its business model. The company is committed to delivering memorable experiences to attendees, ensuring seamless ticket processes from purchase through to event entry. Working alongside the Ticket Sales, Sponsorship, and Marketing teams,... Show More
Job Requirements
- Bachelor’s Degree preferred in Business or Sports Management
- Minimum of 3 years experience managing a Ticket Office or related ticketing environment
- Proven knowledge of Ticketmaster and Tickets.com platforms
- Strong customer service experience
- Ability to train and supervise gameday staff
- Excellent communication and organizational skills
- Flexibility to work on game and event days
Job Qualifications
- Strong attention to detail and excellent communication skills
- Extensive customer service skills
- Ability to adapt to changes and work effectively under pressure
- Professional knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
- Extensive understanding of Ticketmaster ProVenue or Archtics systems
- Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager
- Ability to work independently and as part of a team
- Strong oral and written communication and analytical skills
- Ability to motivate and maintain effective working relationships with staff and partners
Job Duties
- Lead the creation, development, and maintenance of ticketed events through ticketing systems
- Assist with creating, managing plans, promo codes, and other ticketing programming needs
- Work with Ticketmaster to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot issues
- Manage and maintain stadium seating inventory for all ticket types
- Coordinate with Ticket Sales team on venue and seating inventory for events
- Manage game and event day box office operations and staff
- Serve as a point of contact for all ticket related questions and box office inquiries
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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