Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities
Tuition Assistance
Job Description
Eastern Michigan University, located in Ypsilanti, Michigan, is a prominent institution known for its commitment to academic excellence and enriching student experiences. The university is dedicated to fostering a dynamic learning environment supported by comprehensive student services and vibrant campus events. Within the College of Arts and Sciences and the School of Communication, Media, and Theater Arts, the university offers a variety of cultural, academic, and social events hosted in several key venues including Pease Auditorium, Legacy Theatre, Sponberg Theatre, Frank Ross Lab Theatre, EMU Planetarium, and the Student Center. These venues are central to campus life, providing students and the community with opportunities for intellectual engagement and entertainment.
The Professional/Technical Exempt position within Academic and Student Affairs at Eastern Michigan University encompasses a critical role responsible for managing ticket operations for all events on the main campus. This full-time position, classified under pay grade PE 08, requires oversight of ticket distribution and reconciliation across multiple venues and ticket offices located in the Judy Sturgis Hill Building, Pease Auditorium, and the Student Center. The successful candidate will manage the financial aspects including cash and ticket inventory control, adhering to strict audit standards to ensure compliance and security.
This role also involves supervising and coordinating front-of-house operations for ticketed and select non-ticketed events in venues such as Pease Auditorium, Alexander Recital Hall, and the Student Center. Duties include designing computerized house maps and seating arrangements, staffing management, training and development of ticket sellers, ushers, door guards, and other event personnel, as well as maintaining high standards of customer service. The position requires working collaboratively with promoters and outside vendors to coordinate ticket sales, seating configurations, and event logistics fitting the needs of each event. Additionally, the incumbent will be responsible for monitoring and recommending equipment upgrades, ensuring compliance with ADA regulations, and managing emergency preparedness training for all staff.
This position demands a candidate with excellent organizational and problem-solving skills, capable of multitasking in a fast-paced environment. Strong communication abilities, experience with cash handling and inventory control, and proficiency in word processing, spreadsheet, and database management are essential. Flexibility in work hours, including weekends, nights, and swing shifts, is required to meet event schedules. Preferred qualifications include a Bachelor’s or Master’s degree in Arts Management or Administration, relevant supervisory experience, and familiarity with institutional policies and ticketing systems.
Joining Eastern Michigan University means becoming part of a vibrant academic community devoted to excellence and innovation. The candidate will play an integral role in enhancing the campus event experience, ensuring smooth ticketing operations, and contributing to the university’s rich cultural offerings. This fully appointed role offers the opportunity to work within a dynamic team focused on delivering exceptional service to students, faculty, staff, and visitors alike.
The Professional/Technical Exempt position within Academic and Student Affairs at Eastern Michigan University encompasses a critical role responsible for managing ticket operations for all events on the main campus. This full-time position, classified under pay grade PE 08, requires oversight of ticket distribution and reconciliation across multiple venues and ticket offices located in the Judy Sturgis Hill Building, Pease Auditorium, and the Student Center. The successful candidate will manage the financial aspects including cash and ticket inventory control, adhering to strict audit standards to ensure compliance and security.
This role also involves supervising and coordinating front-of-house operations for ticketed and select non-ticketed events in venues such as Pease Auditorium, Alexander Recital Hall, and the Student Center. Duties include designing computerized house maps and seating arrangements, staffing management, training and development of ticket sellers, ushers, door guards, and other event personnel, as well as maintaining high standards of customer service. The position requires working collaboratively with promoters and outside vendors to coordinate ticket sales, seating configurations, and event logistics fitting the needs of each event. Additionally, the incumbent will be responsible for monitoring and recommending equipment upgrades, ensuring compliance with ADA regulations, and managing emergency preparedness training for all staff.
This position demands a candidate with excellent organizational and problem-solving skills, capable of multitasking in a fast-paced environment. Strong communication abilities, experience with cash handling and inventory control, and proficiency in word processing, spreadsheet, and database management are essential. Flexibility in work hours, including weekends, nights, and swing shifts, is required to meet event schedules. Preferred qualifications include a Bachelor’s or Master’s degree in Arts Management or Administration, relevant supervisory experience, and familiarity with institutional policies and ticketing systems.
Joining Eastern Michigan University means becoming part of a vibrant academic community devoted to excellence and innovation. The candidate will play an integral role in enhancing the campus event experience, ensuring smooth ticketing operations, and contributing to the university’s rich cultural offerings. This fully appointed role offers the opportunity to work within a dynamic team focused on delivering exceptional service to students, faculty, staff, and visitors alike.
Job Requirements
- knowledge and skills in organization, analysis, problem solving and planning, typically acquired through the completion of a bachelor’s degree
- demonstrated ability to coordinate multiple tasks and solve complex problems in fast-paced environment
- excellent interpersonal and written communications skills
- demonstrated ability to control cash and ticket inventory to meet auditor’s standards
- functional computing ability including word processing, spreadsheet, and database management abilities
- ability and willingness to work weekends, nights, and swing shifts
Job Qualifications
- knowledge and skills in organization, analysis, problem solving and planning, typically acquired through the completion of a bachelor’s degree
- demonstrated ability to coordinate multiple tasks and solve complex problems in fast-paced environment
- excellent interpersonal and written communications skills
- demonstrated ability to control cash and ticket inventory to meet auditor’s standards
- functional computing ability including word processing, spreadsheet, and database management abilities
- ability and willingness to work weekends, nights, and swing shifts
- bachelor’s or master’s degree in arts management/administration or a related field is desirable
- previous experience with ticket sales and systems is desirable
- knowledge of institutional policies is desirable
- related supervisory experience is desirable
Job Duties
- manage, set-up, and coordinate ticket operations, distribution and reconciliation for all ticketed events
- design and build computerized house maps, price tables, seating configurations, and ticket faces for all ticketed events based upon the requirements of the promoter/client
- participate in the hiring, supervising, training, evaluating and terminating of ticket office support staff and event staff
- assign and monitor day-to-day activities
- implement customer service programs and ensure appropriate staff training
- coordinate the scheduling and work hours of the ticket office support staff and event staff to meet the needs of the event schedule and the regular business hours of the Ticket Office
- maintain optimal security and control accountability of money at all sites
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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