Manager, Ticket Operations

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

The Memphis Redbirds are a professional minor league baseball team and the Triple-A affiliate of the St. Louis Cardinals. As a well-established entity in the sports and entertainment industry, they play a significant role in providing baseball fans in Memphis with top-tier sporting events and a dynamic live experience. The organization operates under the St. Louis Cardinals umbrella, ensuring a strong connection with one of Major League Baseball's most storied franchises. This affiliation offers a unique blend of local community engagement and big-league baseball entertainment, making the Memphis Redbirds a beloved institution in their region.

Job Qualifications

Strong attention to detail
Excellent communication skills
Extensive customer service skills
Strong ability to adapt to changes
Work effectively under pressure
Produce accurate results in a fast-paced environment
Professional knowledge of Microsoft based programs including Outlook, Excel, Word, and Powerpoint
Extensive understanding of Tickets.com and ProVenue systems
Knowledge of Account Manager Tools and Online Account Manager
Able to work independently and as an effective team member
Strong oral and written communication
Strong execution and analytical skills
Ability to motivate and maintain effective working relationships with staff and partners

Job Duties

Lead the creation, development, and maintenance of ticketed events through Tickets.com
Assist with creating, managing, plans, promo codes, and other ticketing system programming needs
Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues
Manage and maintain stadium seating inventory for all ticket types
Coordinate with the Ticket Sales team on venue and seating inventory for games and events
Manage all game/event day box-office operations and staff
Serve as a point of contact for all ticket-related questions and box office inquiries
Coordinate with sales department for all ticketing, fulfillment, and service needs of premium ticket holders
Service internal requests such as ticket purchases, ticket reprints, and Will-Call
Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing
Staff and support ticket operations and sales for stadium events when necessary
Fulfill approved ticket donation requests
Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department
Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies
Train and incentivize gameday staff to upsell and provide positively amazing service
Serve as primary contact with Tickets.com and work closely with our sales representatives to fulfill tasks
Recruit, hire, and train game day staff and interns