Manager, Ticket Operations (56965)

The Memphis Redbirds are a professional minor league baseball team and the Triple-A affiliate of the St. Louis Cardinals. As a cornerstone of the Memphis sports community, the Redbirds are dedicated to delivering exceptional baseball experiences to fans, while fostering a workplace culture characterized by enthusiasm, energy, and professionalism. They operate in a dynamic environment that requires flexibility, commitment, and a passion for sports and customer service. The organization embraces the rich heritage of the game and focuses on contributing to the growth of the sport at the local level, serving as a vital link in the development pipeline for Major League Baseball. The team prides itself on its strong connection with fans and community engagement, hosting numerous games and events that energize and entertain the local population.

The role of Manager, Ticket Operations is integral to supporting the Memphis Redbirds' overall ticketing and sales efforts. This position is responsible for managing all facets of ticket operations, including box office management, game day ticket services, and supporting ticket sales initiatives. The Manager will oversee ticket order processing, printing, distribution, and ensure accurate and timely daily reporting to assist in strategic decision-making. This role demands a candidate who is enthusiastic, driven, and energetic, capable of working a flexible schedule that includes nights, holidays, and weekends to meet the demands of a busy sporting calendar. The Manager will lead the creation, development, and maintenance of ticketed events via the Tickets.com platform, manage stadium seating inventory, coordinate with ticket sales for inventory planning, and supervise game day operations and staff. Additionally, the individual will serve as the primary point of contact for all ticket-related questions, provide support to premium ticket holders, and work closely with the sales and corporate partnerships teams to ensure seamless fulfillment and service. By analyzing ticket sales reports and attendee data, the Manager will contribute insights that influence sales strategies and growth opportunities. The position also involves recruiting, hiring, and training game day staff and interns to maintain high standards of customer service and achieve sales goals. Rich in both operational and strategic responsibilities, this role offers a career opportunity for a professional who thrives in a fast-paced, customer-focused sporting environment and seeks to play a pivotal role in advancing the success of a respected baseball franchise.