Manager, Special Programs, Amazon Travel & Events

Amazon Travel & Events, a division of Amazon, provides 24/7 global customer care focused on creating efficiency and consistency across all geographies. As part of one of the world’s most innovative and customer-centric companies, Amazon Travel & Events (AT&E) ensures that every Amazonian can plan, book, pay, and expense travel and events seamlessly and compliantly. The program prides itself on its world-class customer support, assisting travelers globally and providing exceptional service that connects customers to the support they need anytime, anywhere. Amazon Travel & Events operates a sophisticated Customer Care team that is foundational to the program’s success, delivering consistent, high-quality experiences through expert assisted support in all regions. This support guarantees seamless travel experiences even in the face of disruptions, enhancing traveler confidence and satisfaction.

The Special Programs Manager role is a critical position within Amazon Travel & Events. The individual in this role is responsible for deeply understanding service and support requirements and creating program recommendations tailored to meet the unique and differentiated needs of various internal customers. Coordination with preferred service partners will be essential to ensure the smooth servicing of travel programs. The Special Programs Manager will build strong working relationships with customer teams, leveraging insights from customer data to comprehensively support bespoke traveler groups. As a subject matter expert on AT&E service offerings, the manager will map services to customer needs, identify gaps, and uncover new opportunities to build out travel and event services tailored to specific business requirements.

This role is highly strategic and hands-on, playing a pivotal part in designing travel services and support models that complement sensitive and bespoke projects across Amazon businesses. The manager will lead initiatives to promote continuous evaluation of processes and experience improvements, ensuring quality tools and practices are integrated into daily activities to drive efficiency, standardization, and continuous improvement. Responsibilities include simplifying travel processes, implementing self-service best practices, innovating solutions for bespoke travelers, and managing non-standard business travel processes.

The Special Programs Manager is also expected to design strategic plans, roadmaps, and budgets aligned with broader team goals, lead customer project implementations and expansions, and ensure timely program delivery. Problem-solving traveler issues and escalating concerns appropriately fall under this role's purview. Collaboration and partnership with key regional stakeholders such as risk management, finance, procurement, and technology teams are vital to the success of this role. Furthermore, the manager will own escalations and oversee escalation management processes to ensure effective issue resolution.

The position requires expertise in transportation operations and experience delivering customized travel programs that meet complex business needs, including PR/VIP travel, sensitive project engagements, and executive travel with enhanced safety and security measures. A demonstrated ability to lead large, complex programs and work cross-functionally with diverse teams, influencing without direct authority, is essential. The opportunity to contribute to Amazon Travel & Events in this capacity means driving innovative travel solutions that empower Amazonians worldwide, ensuring their travel experiences are efficient, secure, compliant, and tailored to specific organizational needs.

Amazon offers a comprehensive compensation package for this role, including a competitive base salary in the range of $122,400 to $161,900 USD annually, sign-on payments, and restricted stock units (RSUs). Benefits are robust, covering health insurance (medical, dental, vision, prescription), life and AD&D insurance options, Employee Assistance Programs, Mental Health support, flexible spending accounts, and family-related reimbursements such as adoption and surrogacy. Additional benefits include 401(k) matching, paid time off, and parental leave, highlighting Amazon's commitment to the well-being and growth of its employees.

Joining Amazon Travel & Events as a Special Programs Manager offers a unique chance to shape the future of corporate travel for one of the most dynamic global companies, working at the intersection of innovation, customer experience, and strategic program management.