Manager, Special Events (57275)

Fayetteville, NC, USA|

Job Overview

Compensation

Salary

Range $36,800.00 - $60,700.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

team events

Job Description

The Fayetteville Woodpeckers are a distinguished Minor League Baseball team that offers much more than just baseball games. As a central figure in Fayetteville, the Woodpeckers operate Segra Stadium, which stands out as one of the region's premier entertainment destinations. The stadium hosts 66 home baseball games during the season and is a vibrant venue for over 200 events annually. These events range from Holiday Lights celebrations to corporate meetings, military balls, banquets, proms, festivals, races, community celebrations, and private rentals. This unique blend of sports and entertainment positions the Fayetteville Woodpeckers as a vital and versatile part of the community, providing memorable experiences year-round.

Diamond Baseball Holdings (DBH) owns and operates the Fayetteville Woodpeckers along with nearly 50 Minor League Baseball clubs and venues across North America. DBH is a one-of-a-kind sports and entertainment company known for creating memorable moments through baseball, special events, concerts, cultural festivals, and innovative promotions. The company is committed to delivering exceptional fan experiences and fostering meaningful community impact through a collaborative and creative work environment. Their partnership with Major League Baseball allows them to extend commercial opportunities and sponsorship across 120 MiLB markets, making DBH a leader in the Minor League Baseball industry.

The Special Events Manager role at the Fayetteville Woodpeckers is a dynamic and essential position responsible for transforming Segra Stadium into a year-round destination beyond just baseball. This role requires an individual who is passionate about event management and capable of driving the development and execution of diverse events such as weddings, holiday festivities, corporate gatherings, and community celebrations. The Special Events Manager oversees the entire event lifecycle – from initial planning and contract negotiations to execution and post-event activities – ensuring every guest has an exceptional experience.

Key responsibilities include managing all non-baseball events at Segra Stadium, coordinating with internal teams and external vendors, and cultivating strong client relationships to generate new business. This position requires excellent communication and organizational skills, personal drive, and the ability to thrive in a fast-paced environment. The manager will work closely with marketing, sales, operations, food and beverage, and other departments to innovate and enhance event opportunities and create engaging fan experiences that drive revenue. A strong focus on customer service and professionalism is essential, as well as proficiency in technology and event management software. This opportunity offers a vibrant work environment within a reputable sports and entertainment company that values creativity, collaboration, and community engagement.

Job Requirements

Bachelor's degree in business, facility/hospitality/sport management or similar
2-4 years related experience in event or venue operations, sales or marketing
excellent interpersonal and communication skills
outstanding computer skills including MS Office
knowledge of Tripleseat event management software is a plus
must be able to work holidays, evenings and weekends
ability to learn all videoboard and sound related equipment and basic functions

Job Qualifications

Bachelor's degree in business, facility/hospitality/sport management or similar
2-4 years related experience in event or venue operations, sales or marketing
excellent interpersonal and communication skills
proficiency in MS Office
ability to learn videoboard and sound equipment functions
knowledge of Tripleseat event management software is a plus
ability to work holidays, evenings and weekends

Job Duties

Act as the primary on-site contact for all non-MiLB events at Segra Stadium
work with all events from beginning to end including walk throughs, rate and contract negotiations, pre-event planning, food and beverage planning, staffing, load-in/out, event execution and post-event settlement
lead internal and external meetings as required, including walkthroughs and tours of event spaces for clients and vendors, menu reviews, department meetings, staff meetings, pre-shift meetings
organize and schedule internal staffing and work with 3rd party vendors for set-up, tear down and execution of events
cultivate strong working relationships with all team departments including operations, grounds, food & beverage, marketing and sales
proactively solicit new business by making sales calls/presentations, attending trade shows and engaging in client prospecting to exceed revenue targets
work with other departments to create and market new business opportunities and develop special event profit generating opportunities
collaborate with marketing to create events within events to drive fan engagement and revenue
create leads and develop long-term relationships in event planning, production and promotion communities
implement marketing plan and strategy for stadium outside events including maintaining website, social media and marketing materials
work with creative team to create compelling marketing materials for print, digital and trade shows
compile and distribute all pertinent event information timely
provide superior customer service before, during and after event
demonstrate and promote professional and positive attitude
create post event notes upon completion
prepare and provide reports including proformas, revenue reports, profit and loss statements and projections
ensure all event payments are received and track invoices
work with concessionaire on menu creation and execution of catering
complete other duties including tarp pulls and game duties