Manager Soft Services

ASML is a leading high-tech company specializing in semiconductor manufacturing equipment, known for its innovative solutions and commitment to excellence. The company operates globally, and its San Diego campus is a vital hub supporting various business functions with a focus on employee well-being and workplace productivity. ASML fosters a collaborative and inclusive work environment, reflecting its dedication to diversity and employee support. The company offers competitive compensation, comprehensive benefits packages including medical, dental, vision, life insurance, 401k participation, and generous vacation and paid holidays. ASML values its workforce and cultivates continuous growth, innovation, and operational excellence within its teams.

The Soft Services Manager role at ASML San Diego campus is a critical leadership position responsible for overseeing all soft services, officing, and Activity-Based Working (ABW) operations across four buildings. This role ensures a high-quality, safe, sustainable, and user-centric workplace experience that supports productivity, business continuity, and the overall well-being of employees. The manager leads diverse services including cleaning, food programs, fitness amenities, convenience centers, event support, logistics, and workplace support initiatives. This position demands a strategic mindset and operational excellence, managing the IFM soft services contract, budgeting, financial governance, and compliance with regulations. The manager will also drive continuous improvement, innovation, and integration of sustainability and accessibility into service delivery.

Key accountabilities include managing daily soft service operations such as cleanroom and office cleaning, cafeteria and food service programs, pantries, break rooms, gyms, mailrooms, landscaping, waste management, reception, lockers, and wellness rooms. The role also involves contract ownership of Integrated Facilities Management (IFM) services, focusing on service delivery, performance management, compliance, and financial oversight. Budget ownership includes forecasting, cost analysis, vendor negotiations, and maintaining alignment with corporate governance. As the business owner for ABW operations, the manager develops and implements workplace standards, policies, and seat allocation models, collaborating closely with space planning to ensure optimal space utilization and occupant satisfaction.

The role requires oversight of food program quality and compliance, support for catering and event logistics, and governance of cleaning standards across all campus venues. The manager also ensures the smooth operation of convenience centers and supplies, managing stock availability, consumption analytics, and vendor deliveries. A critical part of the role involves workplace experience management, serving as the primary contact for employee and stakeholder engagement, resolving escalations, and driving continuous feedback improvements. Compliance with food safety, sanitation, gym safety, and other regulatory standards is essential, alongside maintaining business continuity plans and emergency response protocols.

The Soft Services Manager is expected to lead innovation by identifying opportunities for new technologies, automation, and digital tools to enhance service efficiency and benchmarking against global facility management best practices. This position is open for candidates with a Bachelor’s or Master’s degree in Facility Management, Hospitality, Business Administration, or related field, complemented by 5-10+ years of relevant experience in soft services, workplace operations, hospitality, or IFM managing large outsourced contracts and workplace amenities. Experience with ABW, workplace change, and supporting a multi-building high-tech campus is preferred.

The role offers a competitive salary range of $110,250 to $165,375 annually, with pay scales determined by role, level, location, and candidate-specific factors including skills, education, certifications, and experience. ASML emphasizes equal opportunity, diversity, and inclusion in its hiring process and provides reasonable accommodations to applicants with disabilities. The company encourages applicants to review its comprehensive benefits and compensation details and commits to a fair and transparent recruitment process.