Manager Show Site Operations

Dallas, TX, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid parental leave

Life insurance

accident insurance

Disability insurance

Retirement with Company Match

Paid Time Off

Job Description

The Freeman Company is a global leader in the events industry, dedicated to redefining live experiences for a new era. With a remarkable 99-year legacy in event management, The Freeman Company combines its vast network of experts and a data-driven approach to create exhibitions, exhibits, and events that effectively engage audiences and drive meaningful action. The company prides itself on delivering integrated full-service solutions that harness innovative technologies alongside its rich heritage, making it a pioneer in the evolution of event management. As a dynamic organization operating on a global scale, The Freeman Company continuously adapts to changes in the event landscape while maintaining high standards of excellence, professionalism, and tailored service for its clients across various industries.

The Manager of Show Site Operations is a crucial leadership role within The Freeman Company’s Audio Visual and Event Technology team. This position is responsible for overseeing activities within a designated geographic region—specifically from offices in Dallas, Texas, or Austin, Texas. The manager acts as a key regional representative, ensuring that event operations run smoothly, efficiently, and profitably in accordance with Freeman’s standards. The role supports event planning and execution by coordinating efforts across a broad team that includes regional staff, clients, sales personnel, project managers, venue staff, and union representatives. It involves managing the logistics of pre-production, onsite activities, and post-production processes to meet budgetary goals and high-quality service delivery. The position offers a hybrid work schedule, requiring presence in-office or on show sites approximately two to three days per week.

This managerial role requires a hands-on leader who is adept at managing multiple projects simultaneously, capable of addressing operational challenges proactively, and skilled at fostering a collaborative and positive team environment. Ensuring compliance with company guidelines on safety, operational procedures, and client satisfaction standards is a fundamental part of the job. The Manager of Show Site Operations also undertakes responsibilities such as budget review, vendor management, staff hiring, coaching, and evaluation, while maintaining accurate and up-to-date venue and operational information for the assigned region. This role demands experience in event technology systems including audio, lighting, video, and set design, as well as strong communication, organizational, and leadership skills. With up to 25% travel requirements, this position is designed for candidates eager to contribute to a high-performing team within one of the event industry's most respected and established companies.

Job Requirements

Bachelor’s degree preferred
High School Diploma or equivalent with relevant work experience required
Four years on site event management experience
Four years of supervisory or management experience
Wide knowledge base in audio, lighting, video, and set systems
Must effectively manage time and resources
Must be able to work on multiple projects at the same time
Excellent organizational skills
Excellent written and oral communication skills
Excellent interpersonal skills
Knowledge in Microsoft Word and Excel
Excellent customer service skills

Job Qualifications

Bachelor’s degree preferred
High School Diploma or equivalent with relevant work experience required
College degree from a four year college or equivalent professional work experience
Four years on site event management experience
Four years of supervisory or management experience
Wide knowledge base in audio, lighting, video, and set systems
Effective time and resource management skills
Ability to work on multiple projects simultaneously
Excellent organizational skills
Excellent written and oral communication skills
Excellent interpersonal skills
Knowledge in Microsoft Word and Excel
Excellent customer service skills

Job Duties

Work closely with regional team, clients, sales staff, cross-functional leaders, and project managers to develop event plans including coordinating pre-production, onsite, and post-production activities in line with event budget
Act as Freeman representative in the region to stakeholders such as facilities, union leadership, vendors, and Freeman Expo branch
Track production activities in the region to ensure planning milestones and resource allocation goals are met, develop and deliver progress reports as needed
Work with functional heads to ensure hiring, staffing, discipline, and training are accomplished
Oversee and execute production budget and bid reviews, assist with final invoice reviews as needed
Visit and audit events in the region to ensure production, safety, and customer service standards are met
Participate in hiring, firing, training, coaching, and reviewing all members of show site operations
Coordinate between show-site and warehouse operations to ensure quality of service and build efficiencies and teamwork
Create, follow, and enforce company guidelines relating to policy, show site operations, and safety
Serve as regional resource on venue information including load in and load out paths, venue exclusives, and work rules
Review and update facility profiles for assigned facilities
Ensure all relevant operational and execution information for the region is accurate and up to date
Assist with local venue site surveys as needed for proper event planning
Review operational procedures and recommend improvements to enhance efficiency, service delivery, and safety protocols
Assist warehouse personnel in determining quality and usefulness of equipment
Review and approve Coupa purchase orders and invoices to ensure accuracy and cost-saving strategies
Develop and foster a positive, team-oriented atmosphere
Perform other duties as assigned