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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,300.00 - $93,700.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k)
Paid Time Off
Holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Tuition Reimbursement
Job Description
Macy's is a storied retail institution that has been an integral part of American culture for over 160 years. Renowned not just as a store but as a symbol of innovation, tradition, and memorable experiences, Macy’s has woven itself into the fabric of community celebrations such as the iconic 4th of July Fireworks and the spectacular Thanksgiving Day Parade. Throughout its history, Macy’s has upheld a tradition of delivering exceptional products, unforgettable shopping experiences, and outstanding customer service that continues to inspire both customers and employees alike. This legacy makes Macy’s a unique and inspiring place to build a career,... Show More
Job Requirements
- Bachelor's degree or equivalent work experience
- High school diploma or equivalent
- 3-5 years of management experience in retail
- Ability to perform heavy lifting, constant moving, standing, and reaching
- Ability to stand for at least two consecutive hours and lift at least 30 lbs
- Ability to stoop, kneel, crouch, and climb ladders
- Ability to reach above eye level
- Must have close vision, color vision, depth perception, and focus adjustment
- Ability to work a flexible schedule based on department and company needs
Job Qualifications
- Bachelor's degree or equivalent work experience in a related field encouraged
- High school diploma or equivalent encouraged
- 3-5 years of management experience in retail
- Proven leadership and team building skills
- Strong customer service and communication abilities
- Experience in sales and performance management
- Analytical skills to utilize sales data
- Operational management experience
- Talent development proficiency
- Conflict resolution expertise
- Proficiency with Microsoft suite, computers, and handheld devices
Job Duties
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports
- Manage the team to meet or exceed performance and behavioral expectations
- Address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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