Manager - Sales

Hayward, CA, USA|Onsite

Job Overview

Work Schedule

Day Shifts

Benefits

Medical

Dental

Vision

401k

Life insurance

Disability insurance

Paid Time Off

Job Description

Pace Analytical is a leading provider specializing in laboratory services, committed to making the world a safer and healthier place. With a strong presence in the California area, Pace Analytical drives innovation and advances science to improve health and safety across communities. The organization fosters a culture centered around continuous improvement, emphasizing integrity, collaboration, and excellence. Known for its comprehensive services and dedication to quality, Pace Analytical supports professionals engaged in critical scientific and operational tasks that impact public health and environmental safety. This well-established laboratory company offers a dynamic workplace where employees are encouraged to contribute ideas, develop professionally, and participate in meaningful projects that align with global safety goals.

The role being offered is a full-time position operating primarily Monday through Friday from 8 AM to 5 PM, with flexibility for as-needed hours. Serving as a key leadership role, the position focuses on managing the development and implementation of account management programs. This job requires oversight of policies and procedures related to target customers, pricing, services, and revenue generation for the assigned laboratory. The manager will play a crucial role by providing advanced assistance to management staff concerning all account management operations, ensuring compliance with federal, state, and local standards while implementing strategies to achieve sales and operational targets. Responsibilities include supervising staff—including hiring, training, performance management, and engagement—as well as driving business growth through new client acquisition, increasing wallet share, and managing price adjustments. Additionally, the role involves budget management, resolving complex customer issues, and continuous evaluation of policies to enhance operational efficiency.

The ideal candidate will possess strong expertise in account management principles and practices, team leadership, and budget administration within a technical or scientific context. The position demands excellent communication skills to facilitate collaboration with internal teams and external customers, ensuring a seamless alignment between customer needs and business goals. An integral part of the role is to promote a harmonious work environment that supports the mission of Pace Analytical, encouraging courtesy and cooperation in all interactions. The company offers a highly competitive comprehensive benefits package, including medical, dental, and vision insurance, 401K with immediate employer match, paid time off, wellness programs, tuition reimbursement, and more, demonstrating its commitment to employee well-being and professional growth.

This opportunity is ideal for individuals prepared to leverage their managerial experience and sales acumen in a mission-driven scientific environment where their work contributes directly to advancing health and safety standards. Join Pace Analytical and become part of a forward-thinking team that values innovation, accountability, and excellence in service.

Job Requirements

Bachelor's degree in business administration, chemistry, operations, or a closely related field
five years of progressive sales experience, including two years of managerial experience
or an equivalent combination of education, training and experience
valid driver's license
ability to perform comprehensive professional-level account management duties in a variety of assigned areas
ability to oversee and administer comprehensive and varied account management functions
ability to supervise and evaluate employees and provide related recommendations
ability to train others in policies and procedures related to the work
ability to apply standard business and project management methodologies with a focus on implementing plans to achieve goals
ability to develop effective work teams and motivate individuals to meet goals and provide customer services cost effectively and efficiently
ability to interpret, apply, and explain applicable laws, codes and regulations
ability to provide consulting services to supervisors and staff
ability to prepare functional reports, correspondence, and other written materials
ability to use initiative and independent judgment within established guidelines
ability to use tact, discretion and prudence in working with contacts
ability to perform effective oral presentations to groups
ability to contribute to team goals and establish effective working relationships
physical ability to work in office setting, use office equipment, sit for extended periods, lift up to 10 pounds, read printed and computer materials, and communicate effectively
willingness to travel as required

Job Qualifications

Bachelor's degree in business administration, chemistry, operations, or a closely related field
five years of progressive sales experience, including two years of managerial experience
or an equivalent combination of education, training and experience
valid driver's license
comprehensive principles, practices and techniques of account management and operational areas
understanding of the development and implementation of account management programs, policies and procedures
principles and practices of developing teams, motivating employees and managing in a team environment
basic principles and practices of budget development and administration
applicable account management laws, codes and regulations
computer applications and systems related to the work
understanding and dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained
principles and techniques of providing effective oral presentations
principles and practices of program planning, development and evaluation
correct business English, including spelling, grammar and punctuation

Job Duties

Manages staff including hiring, training, development and engagement of self and team members, evaluating performance, providing compensation recommendations, and performance management
Generates new business, increases wallet share, implements price increases and manages the application of surcharges to grow revenue for laboratory/service offering
Manages implementation and oversight of account management programs to achieve desired sales and operational results, aligns leadership and resources required, and ensure effective administration
Provides input and advice regarding developing and aligning strategies and programs to manage the account management programs, policies and procedures for the team
Manages and participates in operational, service, and account management reviews
assists with ensuring account management compliance with federal, state, local, and institutional standards, regulations and policies regarding fair practices to management staff in the handling of area related issues
Provides observations and recommendations to leadership for improvement of the organization’s policies, procedures and practices on account management matters
Manages expectations of leaders, managers, staff and operations, facilitates communication on customer needs and business requirements, and establishes performance metrics
Resolves escalated, technical or sensitive account management problems or conflicts
works with internal groups or external agencies as needed and oversees the successful resolution
Manages the group or area budget including allocating resources and approving expenditures under control
Oversees or participates in special projects by identifying company, department, customer or service issues and priorities
communicates and coordinates and evaluates results
Maintains currency of account management regulations, industry trends, current practices, new developments, applicable laws, and related legislation
Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team
Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff
acts in a manner that promotes a harmonious and effective workplace environment