Manager – Rooms Operations (HtlOps)

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and innovative service. The Tampa Marriott Water Street, located at 505 Water St, Tampa, Florida, stands as a distinguished property within Marriott's extensive portfolio, offering guests a blend of luxury, comfort, and convenience in a vibrant urban setting. This full-time management position at the Tampa Marriott Water Street presents an exciting opportunity for professionals passionate about hospitality and leadership to join a team dedicated to excellence in rooms and guest services operations. The salary range for this position is $59,000 to $73,000 annually, with eligibility for performance bonuses, reflecting the value Marriott places on experienced and capable leadership.

In this role, the successful candidate will assist in managing the execution of all operations within the rooms area departments, such as Front Office, Engineering/Maintenance, and Housekeeping. The position is pivotal in ensuring that both guest and employee satisfaction are continually improved, driving the financial performance of the department to its maximum potential. Management duties include monitoring compliance with Marriott's rigorous standards and procedures, leading a dedicated team, and supporting the achievement of property-wide goals. The role requires a proactive and hands-on approach, including performing hourly job functions as needed, to maintain smooth operations and deliver outstanding service.

The candidate will lead and nurture a motivated, empowered team focused on teamwork, continuous improvement, and exceptional service delivery. Understanding and responding to guest and employee satisfaction results is crucial in developing effective strategies that address areas requiring improvement while leveraging strengths. Leadership by example is a core element, fostering an environment where energy, confidence, and enthusiasm are evident in daily interactions. The position also emphasizes the importance of clear communication, regular one-to-one meetings with staff, and collaborative scheduling that balances guest needs with operational efficiency.

In addition to operational management, the role involves managing activities that directly impact the guest experience, ensuring that the brand's service culture is upheld at all times. Providing excellent customer service, promptly addressing guest concerns, and maintaining professionalism are essential components. Financial acumen is also required to monitor and analyze financial statements, sales, and activity reports to maximize departmental profitability and implement cost-reduction strategies where necessary.

Human resources responsibilities include interviewing and assisting in hiring decisions, conducting thorough orientations, soliciting employee feedback, and ensuring fair administration of property policies and disciplinary procedures. Celebrating successes and recognizing team contributions play an important role in fostering a positive workplace culture.

Marriott International prides itself on being an equal opportunity employer that values diversity and fosters an inclusive environment where associates' unique backgrounds are celebrated. Joining Marriott means becoming part of a global community dedicated to hospitality excellence, professional growth, and holistic well-being. Specifically, the JW Marriott brand, part of Marriott's luxury portfolio, offers a distinct work environment that emphasizes associate happiness as a pathway to exceptional guest experiences. The Tampa Marriott Water Street invites candidates to bring their passion for service and leadership to a brand that supports personal and professional development while delivering on the promise of "Wonderful Hospitality. Always."