MANAGER - ROOM GS

Pyramid Global Hospitality is a distinguished company dedicated to placing people at the heart of everything it does. With a strong focus on fostering a supportive and inclusive work environment, Pyramid Global Hospitality champions diversity, employee growth, development, and overall wellbeing. This company is renowned for its People First culture, which manifests in its comprehensive approach to employee development, extensive benefits, and a commitment to nurturing meaningful relationships among staff members. Across more than 230 properties worldwide, Pyramid Global Hospitality works tirelessly to build a workforce that is passionate, motivated, and empowered to deliver exceptional guest experiences consistently. Employees reap benefits such as comprehensive health insurance, retirement plans including a 401(k) with company match, paid time off, and unique perks like on-site wellness programs, local discounts, and reduced rates on hotel stays. The company places a premium on continuous learning and growth, providing ample training and development programs to equip employees with the skills necessary to advance their careers within the hospitality industry.

At the Doubletree by Hilton Jacksonville Airport, a proud Pyramid Global Hospitality property, there is a deep commitment to being the best employer in the area. This hotel distinguishes itself through its outstanding culture, full benefit plans, lucrative bonus programs, and a steadfast dedication to staff development. The core values focus heavily on personal development, placing people first, and fostering a desire to empower every team member to succeed. The team at Doubletree by Hilton Jacksonville Airport plays an integral role in creating memorable and outstanding service experiences for guests. The hotel seeks passionate individuals who are eager to be part of a collaborative environment where each member is valued and celebrated. The property is actively looking for a Front Office Manager, a role crucial in leading the Front Office team to provide excellent customer service and maintain smooth hotel operations.

This Front Office Manager position is ideal for a customer-focused leader with a proven track record in team development and hotel front office management. The successful candidate will manage and mentor a diverse team, including Front Desk Agents and Shuttle Drivers, ensuring proper training and development programs are implemented effectively. This role entails a broad range of responsibilities from overseeing day-to-day front office operations to participating in financial management, including managing budgets, labor costs, and reviewing Profit & Loss reports. The Front Office Manager will also play a vital part in revenue management by monitoring room inventories, maximizing average daily rates, and participating in Revenue Optimization Committee meetings to forecast occupancy and revenue outcomes. An essential element of this role is leading by example in delivering professional and engaging guest interactions, resolving issues promptly, and creating opportunities to "WOW" guests through exceptional recovery efforts. Collaboration with housekeeping, maintenance, and other hotel departments is critical to ensure seamless communication and excellent guest experiences throughout the property.

Candidates suited for this role should have 3 to 5 years of front office leadership experience in a hotel or resort setting that values service excellence. Flexibility to work nights, weekends, and holidays is necessary to meet the demands of the hospitality industry. A college degree is preferred, and candidates should demonstrate a strong desire to make a positive impact on colleagues and guests alike. Having an outgoing and engaging personality, strong computer skills, and proficiency with property management systems (PMS) is essential. Excellent verbal and written communication skills are a must, along with the ability to perform well in a fast-paced environment. Salary for this position ranges from $55,000 to $64,000, depending on candidates’ skills, experience, and certifications. Pyramid Global Hospitality is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace for all employees. This role offers a tremendous opportunity for driven individuals to grow their hospitality career within a world-class hotel property and be part of a company that truly values its people.