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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $64,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
401K with company match
Bonus programs
On-site wellness programs
employee hotel rates
Job Description
Pyramid Global Hospitality is a distinguished company dedicated to placing people at the heart of everything it does. With a strong focus on fostering a supportive and inclusive work environment, Pyramid Global Hospitality champions diversity, employee growth, development, and overall wellbeing. This company is renowned for its People First culture, which manifests in its comprehensive approach to employee development, extensive benefits, and a commitment to nurturing meaningful relationships among staff members. Across more than 230 properties worldwide, Pyramid Global Hospitality works tirelessly to build a workforce that is passionate, motivated, and empowered to deliver exceptional guest experiences consistently. Employees reap... Show More
Job Requirements
- Three to five years of front office leadership experience in a hospitality setting
- Availability to work flexible hours including nights, weekends, and holidays
- Preferred college degree
- Strong desire to impact others positively
- Competent computer skills and PMS experience
- Excellent communication skills
- Ability to function effectively in busy environments
Job Qualifications
- Three to five years experience leading a front office team in a hotel or resort environment
- College degree preferred
- Strong computer skills and experience with property management systems
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Outgoing and engaging personality
- Proven leadership and team development abilities
Job Duties
- Oversee front office operations to lead the team in delivering exceptional guest service
- Manage the annual budget, maintain labor costs according to forecast and budget
- Review monthly profit and loss reports to ensure financial performance targets are met
- Develop and mentor front desk agents and shuttle drivers to enhance team performance
- Ensure proper training materials are available and utilized by all front office staff
- Implement coaching, career planning, and recognition programs for employees
- Monitor room inventory, rates, and plan availability to maximize revenue
- Participate in Revenue Optimization Committee meetings
- Lead by example to maintain professional guest interactions, resolving issues and delivering exceptional service
- Collaborate with maintenance and housekeeping teams to coordinate daily activities and ensure guest satisfaction
- Assist other hotel departments by providing necessary information promptly and professionally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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