Job Overview
Compensation
Salary
Range $82,321.72 - $96,243.68
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Job Description
GreenState Credit Union is a member-owned, not-for-profit financial cooperative dedicated to providing exceptional banking services and fostering financial well-being for its members. Established with the mission to enrich the lives of its members and the communities it serves, GreenState offers a wide range of financial products including savings, checking, loans, mortgage services, wealth management, and insurance options. Renowned for its commitment to member service, community involvement, and a culture that values diversity, inclusion, and employee engagement, GreenState stands as a trusted financial partner in the regions it operates.
The company operates multiple retail branches and prides itself on creating lasting value for members through innovative financial solutions and personalized service. GreenState is deeply rooted in a culture that encourages professional growth and development among its team members, supports work-life balance, and maintains competitive compensation and benefits.
The role of Manager Retail Branch at GreenState Credit Union is pivotal to its retail operations and overall member experience. This leadership position involves directing and mentoring sales and service teams within a retail branch banking office, ensuring that branch outcomes align with the credit union’s strategic goals. The Manager Retail Branch is responsible for overseeing all aspects of branch operations, including sales, service, staffing, scheduling, performance standards, and business development initiatives.
Operating under the guidance of the Director Retail Branches, this role demands a dynamic and high-energy leader who can inspire teamwork, uphold confidentiality, and drive a culture of service excellence. The manager will play an essential role in the efficient functioning of the branch by implementing effective policies and procedures, conducting performance evaluations, coordinating staff schedules, and managing HR responsibilities such as hiring, training, coaching, and disciplinary actions.
GreenState’s commitment to community involvement is reflected in this position which encourages participation in community and business functions to enhance the credit union’s positive image in the marketplace. The role requires a hands-on approach in developing branch performance targets, coaching the team to meet loan and deposit goals, and maximizing business development through strategic networking and sales initiatives. As part of the role’s responsibilities, the manager will engage in sales performance reviews, foster an environment of continual professional development, and ensure compliance with all internal policies and regulatory guidelines.
This full-time role includes a work schedule from Monday to Friday, 8:15 am to 5:15 pm, with rotating Saturday shifts from 8:45 am to 12:15 pm. The salary range offered is between $82,321.72 and $96,243.68 annually, alongside a progressive benefits package designed to support employees’ overall well-being and professional growth. This position also requires bondability and registration under the SAFE Act, underscoring the necessity for trustworthy and compliant leadership.
By joining GreenState Credit Union as a Manager Retail Branch, candidates become part of a purpose-driven organization that empowers its team to make a tangible difference in the financial lives of its members while contributing positively to the local community. This career opportunity offers the chance to lead a motivated team, operate within a supportive culture, and advance both managerial skills and financial sector expertise.
The company operates multiple retail branches and prides itself on creating lasting value for members through innovative financial solutions and personalized service. GreenState is deeply rooted in a culture that encourages professional growth and development among its team members, supports work-life balance, and maintains competitive compensation and benefits.
The role of Manager Retail Branch at GreenState Credit Union is pivotal to its retail operations and overall member experience. This leadership position involves directing and mentoring sales and service teams within a retail branch banking office, ensuring that branch outcomes align with the credit union’s strategic goals. The Manager Retail Branch is responsible for overseeing all aspects of branch operations, including sales, service, staffing, scheduling, performance standards, and business development initiatives.
Operating under the guidance of the Director Retail Branches, this role demands a dynamic and high-energy leader who can inspire teamwork, uphold confidentiality, and drive a culture of service excellence. The manager will play an essential role in the efficient functioning of the branch by implementing effective policies and procedures, conducting performance evaluations, coordinating staff schedules, and managing HR responsibilities such as hiring, training, coaching, and disciplinary actions.
GreenState’s commitment to community involvement is reflected in this position which encourages participation in community and business functions to enhance the credit union’s positive image in the marketplace. The role requires a hands-on approach in developing branch performance targets, coaching the team to meet loan and deposit goals, and maximizing business development through strategic networking and sales initiatives. As part of the role’s responsibilities, the manager will engage in sales performance reviews, foster an environment of continual professional development, and ensure compliance with all internal policies and regulatory guidelines.
This full-time role includes a work schedule from Monday to Friday, 8:15 am to 5:15 pm, with rotating Saturday shifts from 8:45 am to 12:15 pm. The salary range offered is between $82,321.72 and $96,243.68 annually, alongside a progressive benefits package designed to support employees’ overall well-being and professional growth. This position also requires bondability and registration under the SAFE Act, underscoring the necessity for trustworthy and compliant leadership.
By joining GreenState Credit Union as a Manager Retail Branch, candidates become part of a purpose-driven organization that empowers its team to make a tangible difference in the financial lives of its members while contributing positively to the local community. This career opportunity offers the chance to lead a motivated team, operate within a supportive culture, and advance both managerial skills and financial sector expertise.
Job Requirements
- High school diploma or the equivalent
- Minimum of seven years credit union or related experience
- At least two years supervisory experience
- Ability to engage and win new business
- Knowledge of financial products and credit union policies
- Strong networking and relationship-building skills
- Excellent interpersonal communication
- Attention to detail and accuracy
- Strong organizational and prioritization skills
- Effective problem-solving capabilities
- Planning and implementation expertise
- Conflict resolution skills
- Proficient with computers
- Punctual and prepared for meetings
- Flexible work schedule availability
- Bondable
- Registration under the SAFE Act
- Compliance with all applicable regulations and policies
Job Qualifications
- High school diploma or the equivalent (e.g. GED)
- Must have 7+ credit union or related experience
- A minimum of two years supervisory experience with demonstrated leadership ability and team building skills preferred
- High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts
- Thorough knowledge of products and services
- Ensures appropriate application of the credit union’s policies and procedures
- Ability to network/build relationships to grow business
- Interpersonal skills to represent the credit union in a positive way, both internally and externally at all times
- Accuracy and attention to detail with proficiency in both oral and written communications
- Ability to prioritize work assignments and organize work efficiently to meet established deadlines
- Well-developed problem-solving skills and ability to develop conceptual alternatives
- Ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, projects, and procedures
- Conflict resolution and/or mediation skills
- Computer literacy/experience
- Reports to work punctually, prepared for scheduled meetings and is an active participant
- Ability, availability and willingness to work flexible hours to accomplish workload
- Must be bondable
- Must be registered pursuant to requirements of the S.A.F.E. Act
- Adheres to all state, federal and credit union regulations, policies, and guidelines
Job Duties
- Oversees and manages retail branch banking offices, which include sales, service and operations
- Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union
- Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities
- Ensures confidentiality of member information
- Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace
- Responsible for efficient operations through continued assessment and improvements
- Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep
- Monitors and reports as requested branch activities in key performance areas
- Develops and recommends annual branch performance targets in both team and individual expectations
- Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence
- Creates, trains, develops and coaches a successful sales and service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent
- Conducts periodic sales and service performance with branch staff
- prepares and conducts performance evaluations and documentation
- coordinates, tracks and monitors daily scheduling within those that report directly, including overtime, leave of absences
- promotes professional development of branch staff through training
- manages human resources responsibilities for personnel supervised including hiring, termination, performance review, salary recommendation, and other personnel issues
- participates in community service organizations and credit union sponsored events to enrich the community
- Works GreenState’s sponsored and other events on or off premise as scheduled
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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