Manager, Restaurants and Bars

Sheraton Waikiki Beach Resort, located in the heart of Honolulu, Hawaii, is a premier destination offering breathtaking views, exceptional hospitality, and a vibrant culinary scene. As part of Marriott International, Sheraton embodies a rich legacy of welcoming guests and creating memorable experiences across its global community of over 400 locations. The resort is renowned for its commitment to guest satisfaction, cultural diversity, and fostering a collaborative team environment. Sheraton Waikiki Beach Resort is not only a place where guests gather to connect but also where associates are empowered to grow and thrive professionally, contributing to the brand's mission of being 'The World’s Gathering Place'.

The Food and Beverage Manager at Sheraton Waikiki plays a crucial leadership role overseeing multiple dining outlets including restaurants, bars, lounges, and room service operations. This full-time management position is essential in driving the financial performance and operational excellence of the resort's food and beverage services. With an annual pay range of $79,900 to $90,000 plus bonus eligibility, this role offers competitive compensation and valuable career opportunities in the hospitality sector.

The manager supervises daily restaurant operations, ensuring that all service and sanitation standards are maintained at the highest levels. This involves hands-on participation during peak meal periods, assisting servers and hosts to deliver outstanding guest experiences. The role emphasizes continuous improvement in guest and employee satisfaction, striving to foster a positive work atmosphere and seamless operational flow. A core responsibility includes menu planning assistance to enhance food quality and service offerings aligned with current trends and guest preferences.

This position demands strong interpersonal and leadership skills to influence the food and beverage team, setting a standard of honesty, integrity, and collaboration. The manager is responsible for training, mentoring, and coaching staff, identifying developmental needs, and implementing effective training programs to elevate team performance. They must also ensure compliance with all regulatory requirements including food handling, sanitation, and local liquor laws, enforcing policies that protect guest safety and uphold the resort's reputation.

Beyond operational management, the Food and Beverage Manager acts as a key ambassador for guest relations, actively engaging with customers to solicit feedback and resolve any complaints or issues in a timely and professional manner. Demonstrating a guest-first focus, the manager sets an example by providing exceptional service and creating an inviting atmosphere that encourages guest loyalty.

Human resource management forms an integral component of this role. The manager directs performance standards, monitors employee satisfaction, and fosters a team culture that values fairness, equity, and recognition. They are tasked with improving employee retention through ongoing education and open communication channels, including utilizing an open door policy that encourages feedback and problem-solving.

Additional responsibilities include overseeing financial aspects such as purchasing and invoice payments, analyzing operational data to optimize performance, and ensuring that all communications among supervisors, coworkers, and subordinates are clear and effective. The manager also assumes the duties of Assistant Restaurant Manager in their absence, maintaining continuity of leadership and service quality.

Joining Sheraton Waikiki means becoming a part of a respected global brand where you can grow your career in an energetic environment that celebrates diversity, creativity, and wellness. The role offers a comprehensive benefits package including healthcare, flexible spending accounts, 401(k) plan, paid time off, life insurance, disability coverage, and incentive compensation. Sheraton is committed to equal opportunity employment, welcoming applicants from all backgrounds, and fostering an inclusive workplace where all associates can be their best selves.