Manager, Restaurant Experience

Inspire is a leading multi-brand restaurant company with a vast portfolio of more than 33,000 restaurant locations worldwide. The brands under Inspire include some of the most iconic names in the quick-service and casual dining industry such as Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. Beyond being a significant player in the restaurant sector, Inspire emphasizes a culture centered around transforming the food experience for millions of customers. The company is dedicated to innovation, quality, and delivering flavorful experiences, embodying the belief that food is much more than a staple—it is an essential part of how people connect, enjoy, and create memories.

The Manager, Restaurant Experience at Inspire plays a pivotal role in project management and the implementation of key service programs across multiple franchise locations. This full-time position centers on ensuring successful execution of service standards, operational enhancements, and brand experience initiatives consistently across the franchise system. Acting as a vital link between brand strategy teams and franchise operators, the Manager drives alignment, consistency, and excellence in delivering superior guest experiences that meet the brand’s vision and operational expectations.

This leadership role requires overseeing the rollout of new restaurant experience programs, service models, and operational tools. It involves working in close collaboration with cross-functional teams including Marketing, Operations Excellence, Training, and Technology to ensure seamless integration and adoption of these initiatives in the field. The Manager is responsible for developing and managing detailed implementation timelines, training plans, and defining success metrics to measure progress and impact. They also serve as the primary point of contact with franchisees, facilitating clear communication, training, and support to ensure understanding and execution of experience initiatives as intended.

Monitoring key performance indicators such as customer satisfaction scores, speed of service, and order accuracy is crucial for this role, allowing the Manager to guide operational focus and strategy based on data-driven insights. Gathering ongoing feedback from franchisees and frontline teams ensures continuous refinement and improvement of programs to keep the customer experience at the forefront. The position demands strong project management skills, with an ability to translate brand vision into practical, actionable field-level processes and tools that deliver consistent results.

Ideal candidates should have over 5 years of experience in quick-service restaurants, restaurant operations, or hospitality implementation roles, particularly within multi-unit or franchise environments. Proficiency with POS systems, guest feedback platforms, and operational audits is essential. Certification in project management, such as PMP, is considered advantageous.

Joining Inspire means becoming part of a team dedicated to changing how people eat, drink, and gather. The company's purpose is to ignite and nourish flavorful experiences, providing opportunities to influence the evolving landscape of the restaurant industry while working with some of the world's most exciting and beloved brands.