Manager, Premium Service | Cleveland Browns

Legends Global is the premier partner to the world's greatest live events, venues, and brands. With a network that spans 450 venues worldwide, hosting over 20,000 events and entertaining 165 million guests each year, Legends Global delivers a fully integrated solution of premium services that keep our partners in the spotlight through our white-label approach. The company's expertise covers a broad spectrum including feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking of world-class live events and venues. This extensive experience enables Legends Global to execute with excellence at every stage of live event production and venue management.

Legends Global takes pride in cultivating a company culture grounded in respect, ambitious thinking, collaboration, and bold action. The organization is committed to creating an inclusive workplace where every team member can be authentic, make a meaningful impact, and advance their career. The dynamic environment at Legends Global fosters a winning mentality, recognizing that success is a collective effort achieved through teamwork and unified goals. Potential candidates who identify with this winning culture and are motivated to contribute to a leading company in the live events industry are encouraged to join Legends Global.

This position is embedded within a significant partnership between Legends Global and the Cleveland Browns, focused on supporting all facets of the New Huntington Bank Field project. This partnership involves market analysis, product design and development, data and analytics strategy, and revenue generation across partnerships, ticketing, and suite sales. The role is critical for enhancing client engagement and ensuring premium customer service excellence ahead of the venue's opening.

The role involves overseeing all premium customer service platforms, including the management of benefits, amenities, contract execution, and payment processing. Strategic planning and implementation to boost client interaction are essential duties, as well as supporting the sales team by managing sales materials. The role requires active participation in planning and coordinating special events for premium clients and corporate prospects to drive new business development. Maintaining detailed client and prospect records within the CRM system is integral, alongside contributing to the creative development and execution of client gifting and engagement initiatives.

Additionally, the position entails preparing and managing premium suite agreements and templates, fostering strong client relationships through various communication channels, and proactively anticipating client needs to continuously exceed expectations. The ideal candidate will be self-motivated, proactive, and capable of providing strategic leadership and problem-solving within a collaborative team environment.

This full-time onsite position is located in Berea, Ohio. It offers a competitive salary commensurate with experience and a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. Candidates should be prepared to work evenings, weekends, and holidays as needed due to the dynamic nature of the live events industry. This role is an opportunity to contribute to one of the most prestigious venues and live event partnerships while advancing a career in a vibrant and supportive environment. Legends Global is an Equal Opportunity/Affirmative Action employer that encourages applications from women, minorities, individuals with disabilities, and protected veterans. The company is a VEVRAA Federal Contractor and firmly committed to diversity and inclusion in the workplace.