Manager, Personal Lines Service Team

Greylock Insurance Agency (Greylock) has been a trusted provider of insurance services for over twenty years. With a commitment to growth, professional development, and community impact, Greylock prides itself on a supportive culture that fosters success and values every employee's contributions. The agency offers clear career pathways, ongoing training and upskilling programs, and emphasizes a work environment rooted in psychological safety, respect, and collaboration. Employees at Greylock work with purposeful and value-driven dedication, making a meaningful difference in the lives of clients and the community around them. Beyond a motivating work culture, Greylock also provides competitive benefits, incentives, and numerous opportunities for career growth in the insurance industry.

The full-time Manager of the Personal Lines Service Team is a pivotal leadership role within Greylock Insurance Agency, responsible for guiding and managing the Personal Lines team to achieve production targets and deliver exceptional service. This role involves a blend of operational management, staff development, and relationship building with external carriers, internal partners like Greylock Federal Credit Union, and the wider community. The Manager will lead account managers by providing mentorship, performance monitoring, and coaching, ensuring compliance with underwriting guidelines and regulatory standards. The position offers a salary range of $60,000 to $80,000 annually and the option for hybrid remote work based in Hartford, CT. This is an exciting opportunity for a proven insurance professional to play an integral role in maintaining Greylock’s high standards of customer service while supporting business growth and operational efficiency in a collaborative, inclusive workplace.