Manager, Personal Lines Service Team

Greylock Insurance Agency, commonly known as Greylock, has been a trusted provider in the insurance industry for over twenty years. With a long-standing reputation for excellence, Greylock serves the Westfield, Massachusetts community and beyond, offering a comprehensive range of personal and commercial insurance products. The agency is renowned for its commitment to growth, employee development, and fostering a supportive work environment where every team member's success is prioritized. Greylock emphasizes a culture of inclusivity, psychological safety, respect, and collaboration, ensuring all employees and clients experience a welcoming and professional atmosphere.

Greylock Insurance Agency is currently seeking a full-time Manager for their Personal Lines Service Team. This leadership role is pivotal for achieving production targets, overseeing the daily operations of the personal lines team, and maintaining high customer service standards. The ideal candidate will lead by example, mentoring account managers, managing operational efficiency, and ensuring compliance with underwriting guidelines and regulatory mandates. This position offers a hybrid remote work environment based in Westfield, MA, with an attractive salary range of $60,000 to $80,000 annually.

As the Manager of the Personal Lines Service Team, you will play a critical role in driving business growth by supporting account managers in new business generation and policy quoting. You will also maintain a small book of personal lines business, handling customer inquiries, policy changes, and claims processing with a customer-centric approach. Collaboration is key, as you will work closely with the Operations Administrator to ensure all insurance products and regulatory changes are effectively communicated and adhered to by your team. You will nurture strong partnerships with insurance carriers, marketing, and underwriting personnel, as well as Greylock Federal Credit Union employees to maximize referral opportunities.

Beyond operational management, this role demands a hands-on leader capable of resolving service issues promptly and contributing to strategic marketing and sales initiatives. Greylock offers ongoing training and advancement opportunities to keep your skills sharp and your career trajectory on the rise. The agency's comprehensive benefits program includes medical, dental, vision coverage, paid time off, retirement plans with employer match, profit sharing, and employee assistance programs, reinforcing a balanced work-life integration.

At Greylock, your work will not only help clients protect what matters most but also positively impact the community. Greylock’s investment in your professional growth aligns with its mission to deliver value-driven insurance solutions with integrity and commitment. Joining Greylock means becoming part of a culture that values teamwork, innovation, and dedication—making every day at work purposeful and rewarding.