Manager Order Fulfillment

The University of Utah Campus Store is a vibrant retail establishment that plays a pivotal role in supporting the academic community at the University of Utah. Renowned for offering a broad selection of course materials, technology solutions, official university merchandise, and exceptional customer service, the Campus Store serves students, faculty, staff, alumni, and visitors alike. Operating in a dynamic campus environment, the store fosters a family atmosphere where collaboration, accountability, and service are deeply valued. Employees at the Campus Store are not just filling roles; they are contributing to the success and positive experience of a diverse university community. The store is committed to creating an inclusive environment where everyone feels welcomed and supported, reflecting the university's core mission and values.

The Order Fulfillment Manager position at the University of Utah Campus Store is a full-time role (M-F, 8a-5p with some late nights, weekends, and holidays) that offers a salary range of $58,000 to $62,000 depending on experience. This role is essential to the smooth operation of the store's ecommerce fulfillment department, ensuring that customer orders are processed accurately, efficiently, and timely while maintaining high service and inventory standards. The manager will lead a team consisting of full-time, part-time, temporary, and student employees responsible for picking, packing, and shipping orders. They will oversee staffing, performance management, and workflow optimization while promoting continual process improvements.

The successful candidate will utilize Oracle NetSuite and other operational systems to manage order processing and support the ecommerce business. They will collaborate extensively with purchasing, merchandising, warehouse, customer service, retail operations, and technology teams to optimize fulfillment operations. The position demands strong leadership, organizational, and analytical skills to monitor and improve key performance indicators such as fulfillment speed, shipping costs, labor productivity, order accuracy, and customer satisfaction. Furthermore, the Order Fulfillment Manager will be responsible for maintaining shipping carrier relationships, managing inventory accuracy, and ensuring compliance with university policies and shipping regulations. This role offers an exciting opportunity to be at the heart of the university's retail operations while contributing to an outstanding customer experience and supporting the broader university community.