Manager - Operations Rooms (NE)(HtlOps)

Marriott International is a global leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering a diverse and inclusive work environment. One of its distinguished brands, the Autograph Collection, is a curated portfolio of independent luxury hotels that offer unique, memorable stays characterized by originality, bold design, and a strong sense of place. These hotels cater to "The Individualist" — travelers who seek more than just accommodation but a narrative-enriching journey that reflects their personal style and adventurous spirit. Marriott International prides itself on its dedication to equal opportunity employment, valuing each associate's unique background and experiences, and ensuring a welcoming workplace free from discrimination on any protected basis. The company integrates community, culture, and innovation into every facet of its operations, offering employees vast potential for growth and development within a global hospitality network.

This role is for the position of a Rooms and Guest Services Operations Manager located in Newport Beach, California, within a luxury hotel of the Autograph Collection. This full-time, management-level position provides an excellent opportunity to be involved in the overall operational excellence of the hotel’s key departments which include Front Office, Engineering/Maintenance, and Housekeeping. With a competitive hourly pay range from $31.25 to $38.46 and eligibility for bonuses, this role blends leadership with hands-on management, focusing on enhancing guest and employee satisfaction while maximizing financial performance.

The Rooms and Guest Services Operations Manager plays a vital role in supporting and executing department operations, ensuring that brand standards and property-specific protocols are rigorously followed. They help translate organizational goals into actionable plans for the operations teams, ensuring that guest tracking, productivity, and satisfaction are prioritized. This manager actively monitors employee and guest feedback, communicating strategies to strengthen service delivery and operational efficiency. They guide and empower team members to understand and anticipate guests' evolving expectations, fostering a culture of service excellence throughout the property.

Additional responsibilities include supporting property recovery plans, staff scheduling aligned with guest demands, and participating in key activities that influence the overall guest experience. The manager is expected to provide approachable and responsive leadership, promptly addressing guest and employee concerns with professionalism and courtesy. Moreover, they assist in managing profitability through quality audits, key control programs, and a clear understanding of financial statements and performance reports.

By joining Marriott International as a Rooms and Guest Services Operations Manager, candidates become part of a highly reputable company known for its innovation in hospitality, strong commitment to diversity and inclusion, and exceptional career development opportunities. The role demands a proactive, motivated individual eager to contribute to both guest satisfaction and operational success within a celebrated luxury hotel brand.