Manager-Operations Rooms (NE)

JW Marriott, a distinguished brand within Marriott International's luxury portfolio, operates over 100 exquisite properties located in gateway cities and unique resort destinations worldwide. Celebrated for its commitment to exceptional hospitality and a legacy established by J. Willard Marriott, JW Marriott places a strong emphasis on the well-being and professional growth of its associates. The brand fosters a supportive and inclusive work environment where diversity is valued, and associates are empowered to thrive both personally and professionally. As part of a global network of renowned hotels, JW Marriott ensures that every member of its team is equipped with the resources and opportunities needed to excel in their roles, pursue their passions, and contribute meaningfully to the guest experience.

The role of Hotel Operations Management at JW Marriott in San Jose, California, is a pivotal position responsible for supporting the smooth execution of all operational aspects within the hotel’s rooms departments, including Front Office, Engineering/Maintenance, and Housekeeping. This management role aims to enhance guest and employee satisfaction while maximizing the financial performance of these departments. The position is full-time and offers an hourly wage ranging from $34.13 to $42.31, with eligibility for bonuses. The individual will play a key role in ensuring adherence to standards and procedures, managing staff efficiently, and implementing strategic initiatives to drive continuous improvement.

In this role, the manager will act as a crucial link between the leadership team and the operational staff, ensuring clear communication of goals, guest satisfaction strategies, and productivity metrics. The position demands a hands-on approach to leadership to support the rooms operations team, helping to align their capabilities with the dynamic needs and expectations of guests. Additionally, the manager will oversee property-specific recovery plans, ensure timely communication of guest satisfaction results, and foster a workplace culture that prioritizes professionalism, integrity, and proactive problem-solving.

Another significant aspect of this management role is the responsibility to monitor and enhance the guest experience by providing responsive and approachable customer service. The manager must handle guest concerns promptly and courteously, maintaining the high hospitality standards consistent with the JW Marriott brand. Financial oversight is also part of the role, as the manager assists in quality audits, key control programs, and analyzing financial and sales data to support operational profitability.

This position provides a unique opportunity to be part of a globally recognized luxury hospitality brand, where the legacy of quality service and associate-focused values allows for meaningful career progression. JW Marriott’s commitment to inclusivity, diversity, and associate development ensures that the manager will not only contribute to the brand’s tradition of wonderful hospitality but also benefit from a work environment designed to foster growth, well-being, and success.