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Marriott International, Inc logo

Manager – Operations Rooms (HtlOps)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,000.00 - $80,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
bonus eligible

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service and innovation. The company operates a broad portfolio of properties, including the esteemed JW Marriott brand, known for luxury accommodations and unparalleled guest experiences. Marriott International actively promotes a diverse and inclusive workplace where employees are valued, respected, and empowered to grow professionally and personally. Based in Philadelphia, the Philadelphia Marriott Downtown is situated at 1201 Market St, serving as a prominent venue for both business and leisure travelers in the heart of the city. This full-time management position offers a competitive... Show More

Job Requirements

  • High school diploma or GED
  • Minimum 4 years experience in guest services, front desk, housekeeping, or related area OR 2-year degree in related field
  • Ability to manage teams in a hotel environment
  • Excellent customer service skills
  • Proficient in operational and administrative tasks
  • Strong problem-solving abilities
  • Availability to work full time in Philadelphia, PA

Job Qualifications

  • High school diploma or GED with 4 years experience in guest services or related field
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related and 2 years experience
  • Strong leadership and team management skills
  • Proficiency in customer service and conflict resolution
  • Understanding of hospitality standards and procedures
  • Ability to analyze financial and guest satisfaction data
  • Excellent communication and interpersonal skills

Job Duties

  • Assist in managing all rooms area departments
  • Lead and motivate room operations team
  • Monitor and improve guest and employee satisfaction
  • Conduct and review quality audits
  • Manage scheduling and productivity
  • Handle guest and employee concerns professionally
  • Enforce property policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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