Manager Operations - Labor Services

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid parental leave

Life insurance

accident insurance

Disability insurance

Retirement with Company Match

Paid Time Off

Job Description

The Freeman Company is a renowned leader in providing live event solutions that create unforgettable moments and lasting bonds between audiences and clients. As a global enterprise specializing in event and exhibit services, Freeman offers comprehensive services that include designing, managing, and delivering live experiences across numerous industries. Their expertise and commitment to exceptional quality have made them a trusted partner for events ranging from small corporate meetings to large-scale international exhibitions, showcasing a blend of creativity, technology, and operational excellence. Their subsidiary, Event & Exhibit Services, plays a crucial role in bringing these live experiences to life by managing logistics, labor, and onsite execution at various venues, including conventions, trade shows, and special events.

The Manager Labor Control role at Freeman is a critical leadership position responsible for effectively managing the scheduling and team member relations functions within their facilities, particularly in high-stakes environments such as show sites. Focused on ensuring smooth labor operations and upholding company standards, this role involves supervising collective bargaining units, part-time team members, and vendor personnel while instilling a culture of safety and compliance. The individual in this role will work closely with directors and department heads to assess labor needs for each event and align workforce deployment accordingly. It offers the opportunity to lead in a dynamic, fast-paced setting based out of Las Vegas, NV, where live events demand precision coordination and strong interpersonal skills.

This full-time, onsite position requires proactive management of labor pools to ensure adherence to company policies, including customer service excellence, attendance, and professional attire standards. Additionally, the Manager Labor Control oversees the hiring, discipline, scheduling, and evaluation of team members to maintain a quality work product and operational efficiency. A vital component of the role is championing workplace safety by promoting compliance with OSHA regulations, conducting accident investigations, and facilitating training programs to foster a proactive safety culture. The successful candidate will also support administrative tasks such as maintaining timecards for payroll processing, coordinating union labor, and assisting in creating CAD diagrams for supporting sales and hotel services departments.

Joining The Freeman Company means becoming part of a diverse, inclusive team that values innovation, integrity, and customer satisfaction. The company offers competitive benefits including medical, dental, and vision insurance, tuition reimbursement, paid parental leave, retirement plans, and paid time off. Candidates passionate about labor management within the live events industry and committed to workplace safety and excellent service will find this role rewarding and fulfilling.

Job Requirements

Bachelors degree preferred
High school diploma or equivalent work experience required
Minimum two years of management experience required
Previous experience managing under a collective bargaining agreement
Previous experience managing a multi-site workforce preferred
Previous call center experience preferred
Strong data analytics skills with the ability to identify trends, diagnose issues, and implement solutions required
Proven ability to analyze complex data and translate insights into effective problem resolution required
Strong communication, organizational, motivational, and delegation skills
Working knowledge of workplace safety practices and applicable OSHA requirements
Demonstrated ability to apply and uphold safety policies, ensure compliance with regulations, and contribute to a proactive safety culture that reduces incidents and improves safety outcomes

Job Qualifications

Bachelors degree preferred
High school diploma or equivalent work experience required
Minimum two years of management experience required
Previous experience managing under a collective bargaining agreement
Previous experience managing a multi-site workforce preferred
Previous call center experience preferred
Strong data analytics skills with the ability to identify trends, diagnose issues, and implement solutions required
Proven ability to analyze complex data and translate insights into effective problem resolution required
Strong communication, organizational, motivational, and delegation skills
Working knowledge of workplace safety practices and applicable OSHA requirements
Demonstrated ability to apply and uphold safety policies, ensure compliance with regulations, and contribute to a proactive safety culture that reduces incidents and improves safety outcomes

Job Duties

Manage and supervise collective bargaining, vendor, and part time team members while on show site, including hiring, scheduling, discipline and ensuring a quality work product
Manage the labor pool to ensure adherence to company policies and standards particularly concerning customer service, attire, and attendance
Consult with the Director of Show site Operations and Department Heads to determine qualifications and quantity of labor required for each event
Monitor suggested labor requirements and respond accordingly when they exceed planned budgets
Partner with appropriate Department Heads regarding full time team member assignments for local events
Assign qualified part-time show team members for local events and schedule Union or Contract labor as needed to produce local events
Submit timecards to Payroll for all part time and union team members
Log all team members timecards and maintain these records for the purpose of payment and billing
Maintain and update the evaluation database for all part-time show team members
Assist with CAD diagrams for Hotel Services and Branch Sales departments when required
Communicate and reinforce company safety objectives, programs, and policies within the team
Ensure employees complete required training and understand their safety responsibilities
Maintain compliance with company safety policies and applicable OSHA regulations
Investigate and document workplace accidents, near misses, and hazards promptly, and implement corrective actions as needed
Lead by example by encouraging open communication on safety concerns and fostering accountability for maintaining a safe work environment
Track and review safety performance metrics, using insights to support decision-making and corrective actions
Perform other duties as assigned