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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse and Inclusive Work Environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to exceptional guest experiences and outstanding service. With a vast network of hotels and resorts worldwide, Marriott International offers diverse opportunities for career growth and development. The company is committed to fostering an inclusive work environment that values diversity and promotes equal opportunity across all levels of employment. Marriott’s dedication to quality and customer satisfaction has positioned it as a preferred employer and a trusted name in hospitality.
The role of a Hotel Operations Support professional at Marriott is pivotal to the seamless executi... Show More
The role of a Hotel Operations Support professional at Marriott is pivotal to the seamless executi... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Knowledge of hospitality operations
- Strong leadership and team management skills
- Excellent communication abilities
- Ability to work flexible hours
- Proactive problem-solving skills
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration or related field
- 2 years experience in guest services or related professional area
- Strong communication and leadership skills
- Ability to interpret financial statements and performance data
- Experience in quality audits and staff management
- Proficiency in handling customer service
Job Duties
- Support hotel operations departments including front office, housekeeping, and food and beverage
- Manage and lead staff ensuring standards are followed
- Translate operational goals related to guest tracking and productivity to team members
- Address employee and guest satisfaction results with actionable plans
- Assist in staff scheduling aligned with guest and room occupancy goals
- Provide excellent customer service by being approachable and available to guests
- Participate in quality audits and manage key control programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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