Manager on Duty (MOD) Salvation Army Kroc Center

The Kroc Center is a community-focused nonprofit organization dedicated to providing a welcoming and safe environment for individuals and families to engage in a wide range of recreational, educational, and wellness activities. As part of the larger Salvation Army network, the center emphasizes community service, health, and cultural enrichment, hosting a variety of programs that support physical fitness, lifelong learning, and social engagement. Situated in a vibrant community, the Kroc Center plays a vital role in fostering connections, promoting healthy living, and enhancing the quality of life for its members and guests through diverse amenities including fitness facilities, sports courts, classrooms, and cafes. With a strong nonprofit mission, the center depends on professional and passionate staff to uphold its values and commitment to service excellence.

The Kroc Center is currently seeking a Manager on Duty (MOD) to provide essential management presence during key operational hours. This part-time position, offering a starting pay of $17 per hour for up to 19 hours per week, plays a critical role in ensuring the safety, well-being, and satisfaction of all members, guests, and staff. The MOD acts as the lead supervisory figure during their shifts, primarily covering evenings and some Saturdays, ensuring that all policies and procedures are strictly followed while maintaining a smooth, welcoming atmosphere. The ideal candidate will be responsible for monitoring daily operations and responding promptly to any issues that arise, from safety concerns to customer complaints, representing a reliable point of contact within the facility.

The role requires strong leadership and communication skills, as the MOD must interact effectively with department staff across multiple functions, including guest relations, membership services, fitness areas, cafes, and front desk operations. The Manager on Duty must be adaptable, capable of making informed decisions quickly based on the immediate needs of the center, while fostering an environment of respect and cooperation. A sound understanding of emergency codes and procedures is crucial as the MOD will also coordinate and implement these protocols when necessary, ensuring the security and safety standards of the facility are met at all times.

In addition to overseeing facility operations, the MOD will assist with Point of Sale (POS) transactions, cash handling, and managing communication logs to document observations, incidents, and recommendations for continuous improvement. The position demands a proactive approach to troubleshooting staff and facility issues, demonstrating a disciplined yet approachable management style. Building positive rapport with guests and staff alike, the MOD sets the example for professional behavior, service excellence, and organizational values. Being knowledgeable of all the activities, programs, and marketing promotions taking place ensures that the Manager on Duty supports seamless execution and meets guest expectations.

This role is ideal for candidates with a background in customer service and cash handling industries who possess excellent organizational, conflict resolution, and interpersonal skills. The Kroc Center values dedication and reliability, encouraging a collaborative work environment where each team member contributes to a positive community impact. If you are seeking a part-time management role that blends operational oversight with meaningful community service in a dynamic nonprofit setting, the Kroc Center Manager on Duty position offers a rewarding opportunity to make a difference every day.