Manager on Duty, Hub Services (ORD)

Des Plaines, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $69,000.00 - $74,000.00

Work Schedule

Flexible

Benefits

401(k)

401(k) matching

Dental Insurance

Employee assistance program

employee discount

Health Insurance

Health savings account

Life insurance

Opportunities for advancement

Paid Time Off

Parental leave

Professional development assistance

Retirement Plan

Vision Insurance

Job Description

United Ground Express (UGE) is a premier ground handling service provider for United Airlines, operating primarily at major airport hubs across the United States. Known for its commitment to safety, quality, and operational excellence, UGE plays a critical role in the airline's successful daily operations by providing efficient and dependable services that ensure timely departures and arrivals of flights. The company fosters a culture of collaboration and inclusivity, placing strong emphasis on employee safety, career development, and customer satisfaction. With operations centered in busy airports like Chicago O'Hare International Airport, UGE is continuously striving to enhance the travel experience for passengers and maintain its reputation as a trusted partner in the aviation industry.

The Manager on Duty at Hub Services is a pivotal role within United Ground Express, tasked with the oversight and management of the operational performance at a designated hub location. This role involves direct leadership over the employee group at the hub while ensuring compliance with all safety, quality, and regulatory standards established by United Ground Express, United Airlines, and governing authorities. The Manager on Duty is expected to maintain a safe, caring, and efficient work environment, promoting positive employee relations and fostering teamwork across both management and union-represented employees. In addition to managing the day-to-day operations, this role demands strong analytical thinking and leadership to meet or exceed performance goals related to operational compliance, financial reporting, audits, and budgeting.

This position offers a competitive annual salary ranging from $69,000 to $74,000 depending on experience and qualifies as a full-time, in-person role based at Chicago O'Hare International Airport. The Manager on Duty must be flexible with scheduling to provide 24/7 oversight, including weekends and holidays. Responsibilities include coaching staff, ensuring proper training, monitoring staffing levels, and promptly addressing any incidents or operational challenges. The role demands excellent communication, problem-solving, and interpersonal skills to effectively lead a dynamic team in a highly regulated and fast-paced airport environment.

In addition to the operational and leadership duties, successful candidates enjoy a comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, and exclusive employee discounts such as flight privileges on United Airlines. UGE emphasizes a commitment to equal opportunity employment and supports the professional growth and development of its employees, making the Manager on Duty role an excellent opportunity for individuals seeking a challenging and rewarding leadership position in the aviation ground services sector.

Job Requirements

College degree or equivalent work experience required
Ability to manage airport operations independently
Demonstrates a calm demeanor during periods of high volume or irregular operations
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Strong problem solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license (suspended, expired, revoked or denied licenses are not valid)
Strong leadership skills, with the ability to motivate and coach others
Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays
MS Office applications

Job Qualifications

College degree or equivalent work experience
Ability to manage airport operations independently
Demonstrates a calm demeanor during periods of high volume or irregular operations
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Strong problem solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license
Strong leadership skills, with the ability to motivate and coach others
Flexible schedule availability for 24/7 operation including weekends and holidays
Proficiency in MS Office applications

Job Duties

Responsible for building and maintaining a positive work environment, strong employee relations, and collaborative relationships among management and union represented employees
Responsible for operational compliance, audits, financial reporting, and budgeting
Provides coaching and direction to achieve or exceed performance and quality standards
Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
Ensure all employees are properly trained and understand their assigned duties
Ensures the assigned location operates in a safe, caring, dependable and efficient manner at all times
Ensure all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected
Comply with all safety, security, and customer service quality standards and procedures
Perform other duties as assigned