Manager on Duty (AM) - Embarcadero Y

The YMCA of Greater San Francisco is a renowned nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As part of a global movement, the YMCA is committed to uplifting individuals and communities by fostering a positive environment where people can learn new skills, build relationships, and thrive emotionally and physically. The Greater San Francisco branch extends beyond providing recreational facilities; it creates a welcoming space that promotes community health, education, and inclusivity. The YMCA’s commitment to these values is reflected in its programs and services, which are designed to nurture potential and create opportunities for personal growth and community engagement.

At the YMCA of Greater San Francisco, the organizational culture is rooted in values that emphasize building strong, supportive communities. The principles of being, belonging, and becoming guide the organization's approach to creating inclusive environments where all members and staff feel valued and empowered. YMCA’s core values include truth and courage to address societal truths, authenticity and accessibility to ensure participation for all, dependability and creativity to meet community needs effectively, and dignity and empathy to treat everyone with respect and compassion. These values create a vibrant workplace culture centered around respect, safety, and community betterment.

The Manager on Duty position is a critical leadership role within the YMCA of Greater San Francisco, focusing on ensuring an exceptional member experience during their shift. Serving as the lead staff member in the absence of supervisors, the Manager on Duty oversees the facility and department operations, fostering a safe, welcoming, and efficient environment. This role demands excellent interpersonal and verbal communication skills, adaptability in a fast-paced and dynamic setting, and the ability to work collaboratively with a diverse team of staff and volunteers.

The Manager on Duty is responsible for promoting member acquisition and retention by embodying the YMCA's core values of caring, honesty, respect, and responsibility. They coordinate communication with all staff during their shifts, manage day-of staff scheduling issues, and mentor member services staff to uphold best practices that support a cause-driven membership experience. This role includes conducting orientation tours for prospective members, addressing inquiries, and facilitating membership promotions.

Additionally, the Manager on Duty provides operational support by becoming proficient with industry-standard software tools such as Salesforce and Mindbody. They oversee administrative task management including scheduling and program coordination, ensuring smooth facility operations. Safety management is a key responsibility, involving adherence to emergency protocols, regular facility inspections, and maintaining a clean and accessible wellness floor.

The position also supports community and program collaboration, working closely with Healthy Living and Youth Development departments to enhance member satisfaction and contribute to community campaigns. Physical demands include standing for extended periods, walking throughout the facility, and occasional lifting up to 50 pounds. The Manager on Duty role at the YMCA not only offers a competitive wage of $22.10 to $26.00 per hour but also a meaningful career opportunity to make a long-lasting positive impact in the community through dedicated service and leadership.