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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $22.10 - $26.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The YMCA of Greater San Francisco is a renowned nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As part of a global movement, the YMCA is committed to uplifting individuals and communities by fostering a positive environment where people can learn new skills, build relationships, and thrive emotionally and physically. The Greater San Francisco branch extends beyond providing recreational facilities; it creates a welcoming space that promotes community health, education, and inclusivity. The YMCA’s commitment to these values is reflected in its programs and services, which are designed to nurture potential and create opportunities... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of customer service experience
- Must be available Tuesday-Friday 5:15am - 1:45pm and Saturdays 6:45am - 3:15pm
- Good working knowledge of Microsoft Office
Job Qualifications
- High school diploma or equivalent
- 1+ year of customer service experience
- Must be available Tuesday-Friday 5:15am - 1:45pm and Saturdays 6:45am - 3:15pm
- Good working knowledge of Microsoft Office
- Preferred bilingual in Spanish, Chinese, Mandarin or other languages
Job Duties
- Serve as Manager on Duty during scheduled shifts
- Communicate with all staff during shifts to ensure facility and process updates
- Address day-of staff coverage issues and manage break schedules
- Coach and mentor Member Services staff
- Reinforce and coach staff on best practices for Cause-Driven Tours
- Collaborate with Membership Director for training and onboarding
- Model Cause-Driven Communication when engaging with members
- Apply Member Engagement Principles during all member and guest interactions
- Build relationships with staff and members to increase engagement
- Advocate for members and contribute to experience improvement initiatives
- Conduct high-quality tours for prospective members
- Promote membership programs and benefits
- Become proficient in Salesforce, Mindbody, and other systems
- Oversee member services processes including scheduling and coordination
- Manage staff and member schedules, group exercise, and pool reservations via Mindbody
- Respond to inquiries, phone calls, voicemails, and membership-related emails
- Maintain knowledge of YMCA member communications and resources
- Ensure safety by adhering to emergency and safety protocols
- Conduct regular facility walk-throughs and report issues
- Collaborate with Healthy Living and Youth Development departments
- Support the Annual Community Campaign for Membership Department
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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