Manager on Duty

The Eugene Family YMCA is a prominent nonprofit organization dedicated to strengthening the community through youth development, healthy living, and social responsibility. With a deep commitment to inclusivity and fostering a sense of belonging, the YMCA creates an environment where individuals from all walks of life feel welcomed, valued, and supported. This organization is known for its culture that embodies being welcoming, genuine, hopeful, nurturing, and determined. The Eugene Family YMCA serves as a vital community hub that offers programs and services designed to promote physical health, personal growth, and social engagement for people of all ages. Their mission is reflected in daily operations and the way staff interact with members, promoting a culture rooted in trust, respect, and intentional support.

The Manager on Duty (MOD) role at the Eugene Family YMCA is an essential leadership position within the Member Experience department. Classified as a non-exempt position at job grade 7, the MOD reports directly to the Guest Services Director. The MOD works opening shifts Tuesday through Saturday, starting early in the morning and running until the early afternoon, ensuring smooth and effective facility operations during these critical hours. This role plays a critical part in upholding the organization's mission and core values by overseeing daily operational, administrative, and member engagement tasks.

The primary responsibility of the MOD is serving as the on-site operational authority during assigned shifts. This includes supervising membership staff, ensuring member safety, monitoring facility functions, and responding promptly and effectively to incidents or emergencies. The MOD acts as a vital link between staff, members, and senior leadership, managing operational decision-making within YMCA policies and procedures, especially during times when more senior personnel are not present. The position emphasizes promoting a cause-centered culture by championing behaviors that demonstrate the YMCA’s core values of welcoming, genuine, hopeful, nurturing, and determined.

Daily duties involve conducting regular facility walk-throughs to monitor security, safety, cleanliness, and adherence to YMCA policies. The MOD also supports scheduling by coordinating staff coverage and managing shift adjustments, helping to maintain an efficient and motivated workforce. Leadership extends to training and mentoring Membership Representatives and Welcome Center employees to ensure all staff can perform their duties effectively and maintain high service standards.

In addition to staff supervision, the MOD handles incident response by applying the YMCA’s established policies to address member complaints, behavioral concerns, and emergency situations. They ensure proper documentation and timely communication of incidents. The role also involves working directly with members and guests, fostering relationships, encouraging member engagement, and modeling YMCA values in every interaction. The MOD participates actively in daily quality checks, special event support, and cash box accountability, maintaining financial controls during shifts.

The ideal MOD candidate possesses a minimum of 4.5 years of experience in customer service or direct sales in fast-paced environments, along with at least two years of employee supervision experience. Strong problem-solving, conflict resolution, and de-escalation skills are crucial, as is proficiency in computer applications and database technology. Preferred qualifications include supervisory experience of five years, prior leadership roles at a YMCA or fitness center, and the ability to communicate effectively in Spanish. This position demands emotional maturity, excellent communication, inclusion advocacy, and a functional expertise that supports both team development and member satisfaction.

Physical demands include the ability to stand for extended periods, navigate the facility efficiently, occasionally lift up to 25 pounds, and use computers and communication devices regularly. The MOD must hold a valid Oregon driver’s license, maintain a clean driving record that meets YMCA standards, and possess reliable transportation throughout employment.

The Eugene Family YMCA is dedicated to diversity and equal employment opportunity. It fosters a workplace where all employees and applicants are respected regardless of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, or veteran status. The organization believes that diversity and inclusion are critical to achieving its mission and encourages talented individuals from diverse backgrounds to apply. Accommodations are available for applicants with disabilities upon request.