Manager on Duty

United Ground Express (UGE) is a prominent regional airline that operates as a vital partner to United Airlines, primarily providing ground handling and operational support services at various airport hubs. With a strong commitment to safety, efficiency, and customer service, UGE plays a critical role in ensuring smooth airport operations and enhancing the travel experience for passengers. As a company, UGE emphasizes a positive work environment, employee development, and adherence to regulatory standards, thereby fostering a culture of reliability and teamwork within the dynamic aviation sector.

The Manager on Duty position at United Ground Express is a full-time role based at Chicago O'Hare International Airport, offering a competitive salary range of $67,980 to $72,000 per year. This role is essential for overseeing the day-to-day operational performance and the employee team at a key hub location. The person in this role is responsible for maintaining high standards of safety, quality, and regulatory compliance as mandated by United Ground Express, United Airlines, and other relevant authorities. Operating in a fast-paced and often high-volume environment, the Manager on Duty must demonstrate strong leadership, excellent communication, and exceptional problem-solving skills.

The core responsibility of the Manager on Duty is to build and maintain a positive and collaborative work environment that supports both union and management staff. This includes fostering strong employee relations, effective coaching, and providing direction to ensure performance and quality standards are met or exceeded. The Manager must oversee operational compliance, conduct audits, financial reporting, and budgeting activities to sustain organizational efficiency. Proper staffing and employee scheduling fall under their purview to ensure operational goals are achieved promptly.

Additionally, this role involves ensuring that all employees receive thorough training and clearly understand their duties, which contributes to a safe and dependable operational environment. The Manager is also accountable for addressing and documenting any injuries, incidents, accidents, or customer service issues, ensuring corrective actions are effectively implemented.

The successful candidate will be flexible to work in a 24/7 operational setting, including weekends and holidays, and must hold a valid US state driver’s license. Proficiency in MS Office applications is required, along with the ability to stay calm and professional during periods of irregular operations. As part of the UGE team, employees enjoy comprehensive benefits such as flight privileges, discounts on United Airlines flights, vacation and sick leave, medical plans, paid training, parking assistance, and participation in incentive programs.

Overall, this position offers an excellent opportunity for professionals seeking a leadership role in airport operations within a supportive and evolving company environment that values safety, quality, and employee engagement.