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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Audubon Nature Institute is a renowned and multifaceted organization dedicated to conservation, education, and community engagement. Comprising Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, and several other nature and wildlife centers, the Institute offers an immersive experience designed to celebrate and protect the natural world. With a legacy deeply rooted in the vibrant culture and spirit of Louisiana, Audubon Nature Institute is more than just a group of facilities; it is a passionate community devoted to inspiring environmental stewardship and fostering meaningful connections between people and nature. Guided by core values and a culture code centered on impact, optimism,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum five years managerial experience
- Strong verbal and interpersonal skills
- Proficiency in computer literacy
- Ability to work flexible hours, overtime, evenings, weekends and holidays as needed
- Able to work with minimum supervision
- Valid drivers license preferred
- Bachelor's degree preferred
- Prolonged standing, walking, climbing stairs or ladders
- Ability to lift, push, pull and carry objects up to 50 pounds
- Frequent bending, crouching, twisting and reaching
- Manual dexterity to operate machinery or handle tools
- Frequent use of vision and hearing to assess surroundings and tasks
- Ability to work in indoor and outdoor environments
- Exposure to varying weather conditions
- Potential exposure to environmental hazards such as dust, chemicals, or loud noise
Job Qualifications
- High school diploma or equivalent
- Minimum five years managerial experience
- Strong verbal and interpersonal skills
- Proficiency in computer literacy
- Ability to work flexible hours including evenings, weekends, holidays
- Ability to work with minimum supervision
- Ability to mentor and develop employees
- Experience in guest service operations preferred
- Familiarity with human resources functions
- Strong organizational and problem-solving skills
Job Duties
- Serve as the standard bearer of excellent guest service
- Identify themes and recommend improvements to the Guest Service Director using feedback and analytics
- Respond to guest needs and recommend action plans to address service failures
- Ensure all employees are trained to meet service standards
- Empower employees to deliver excellent guest service
- Evaluate guest services employees including supervisors
- Maintain department employee files
- Assume duties of supervisors and line staff when necessary
- Assist director in achieving strategic planning goals
- Keep Director informed of issues affecting operations
- Prepare monthly managers schedule and assist with staff scheduling
- Mentor guest service supervisors and ensure training objectives are completed
- Manage recruiting, selection, training, and performance evaluation
- Maintain a positive and cooperative work environment
- Ensure all Guest Service employees understand Audubon mission and objectives
- Work with Membership and Sales Reservationist for staff training
- Ensure proper staffing to meet guest expectations and budget
- Maintain open-door policy for concerns
- Administer policies fairly and resolve employee concerns
- Monitor turnover levels and perform performance appraisals
- Assist in maintenance of all equipment
- Maintain equipment data records
- Report facility attendance and revenues
- Identify business plan initiatives and manage actions
- Analyze headcount and processes for guest experience improvements
- Maintain payroll for department
- Monitor staff meeting combo percentage goals
- Monitor staff overages, shortages, and ticket system problems
- Provide monthly reports on ticket system problems to director
- Manage purchase card purchases and statement reconciliation
- Approve minor purchase orders and order supplies
- Provide support to all locations as needed
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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