Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Virgin Hotels Las Vegas is a vibrant, modern hospitality establishment within the renowned Virgin Hotels brand known for its innovative and guest-centric hotel experiences. Situated in one of the most exciting cities in the world, this resort combines unique design, world-class entertainment, and exceptional dining options to create a distinctive destination for travelers and locals alike. Virgin Hotels is a lifestyle brand that menschifies hotels by focusing on community, culture, and a commitment to outstanding customer service, all while preserving the energy and excitement synonymous with Las Vegas. This particular location is also pet-friendly, underscoring the brand's dedication to inclusive, welcoming environments for guests and team members. Virgin Hotels Las Vegas embraces diversity and prides itself on being an equal opportunity employer, fostering a workplace culture where creativity, innovation, and original thinking are highly valued alongside fun and personable interactions.
The Manager of Team Member Relations role is a critical leadership position within Virgin Hotels Las Vegas, tasked with ensuring fair, consistent, and respectful treatment of all employees throughout the resort. This position acts as a subject matter expert on the Culinary Collective Bargaining Agreement (CBA), overseeing and managing all related processes including grievances, arbitrations, and compliance enforcement. The manager will be responsible for interpreting policies and applying them equally among all team members, mediating workplace conflicts, coaching staff, and counseling to bolster both relationships and performance. By partnering closely with leadership and union partners, this role aims to cultivate a positive work environment where organizational health is regularly assessed and enhanced. Duties include conducting investigations on sensitive matters such as harassment, discrimination, and retaliation, managing employee grievance handling from documentation to facilitating interviews, and directing the Board of Review process. The manager also supports the design and execution of human resources policies and training initiatives, providing expert consultation for operational leaders through skip-level meetings and employee focus group discussions. Critical responsibilities extend to responding to inquiries from federal and state labor agencies, facilitating exit interviews to gather actionable insights, and implementing strategic restructuring processes when necessary.
Success in this role requires a dynamic individual with strong communication, presentation, and organizational skills. The ideal candidate is a collaborative team player who excels at building effective working relationships across all departments while maintaining confidentiality and professionalism in handling complex, emotional issues. Creativity and innovation are essential, as is the ability to think outside the box and anticipate needs with a proactive, solution-oriented mindset. As a leader embodying Virgin Hotels corporate values, the Manager of Team Member Relations will be enthusiastic, passionate, and adept at inspiring others to reach their highest potential, all while delivering high-quality and exceptional customer service. The role demands flexibility to manage multiple projects simultaneously and a results-driven approach to drive continuous improvement and positive organizational change within a fast-paced hospitality environment.
The Manager of Team Member Relations role is a critical leadership position within Virgin Hotels Las Vegas, tasked with ensuring fair, consistent, and respectful treatment of all employees throughout the resort. This position acts as a subject matter expert on the Culinary Collective Bargaining Agreement (CBA), overseeing and managing all related processes including grievances, arbitrations, and compliance enforcement. The manager will be responsible for interpreting policies and applying them equally among all team members, mediating workplace conflicts, coaching staff, and counseling to bolster both relationships and performance. By partnering closely with leadership and union partners, this role aims to cultivate a positive work environment where organizational health is regularly assessed and enhanced. Duties include conducting investigations on sensitive matters such as harassment, discrimination, and retaliation, managing employee grievance handling from documentation to facilitating interviews, and directing the Board of Review process. The manager also supports the design and execution of human resources policies and training initiatives, providing expert consultation for operational leaders through skip-level meetings and employee focus group discussions. Critical responsibilities extend to responding to inquiries from federal and state labor agencies, facilitating exit interviews to gather actionable insights, and implementing strategic restructuring processes when necessary.
Success in this role requires a dynamic individual with strong communication, presentation, and organizational skills. The ideal candidate is a collaborative team player who excels at building effective working relationships across all departments while maintaining confidentiality and professionalism in handling complex, emotional issues. Creativity and innovation are essential, as is the ability to think outside the box and anticipate needs with a proactive, solution-oriented mindset. As a leader embodying Virgin Hotels corporate values, the Manager of Team Member Relations will be enthusiastic, passionate, and adept at inspiring others to reach their highest potential, all while delivering high-quality and exceptional customer service. The role demands flexibility to manage multiple projects simultaneously and a results-driven approach to drive continuous improvement and positive organizational change within a fast-paced hospitality environment.
Job Requirements
- High school diploma or equivalent preferred
- Minimum 5 year’s experience in employee relations human resources or resort supervisory experience relating to exposure to counseling applications policy and procedure development training
- General knowledge of all areas of human resources including knowledge of the National Labor Relations Act Equal Employment Affirmative Action and Title VII laws
- Consulting skills required strong leadership organizational analytical communication verbal and written project management problem-solving and decision-making skills
- Thorough knowledge of employment-related laws including Civil Rights EEO ADA and FLSA
- Strong organizational analytical and communication verbal and written skills are required
- Ability to handle multiple complex and emotional issues
Job Qualifications
- High school diploma or equivalent preferred
- Minimum 5 year’s experience in employee relations human resources or resort supervisory experience relating to exposure to counseling applications policy and procedure development training
- General knowledge of all areas of human resources including knowledge of the National Labor Relations Act Equal Employment Affirmative Action and Title VII laws
- Consulting skills required strong leadership organizational analytical communication verbal and written project management problem-solving and decision-making skills
- Thorough knowledge of employment-related laws including Civil Rights EEO ADA and FLSA
- Strong organizational analytical and communication verbal and written skills are required
- Ability to handle multiple complex and emotional issues
- Previous human resources employee relations labor relations experience is a plus
Job Duties
- Create a positive relationship with all property leaders and union partners ensuring that CBAs are followed appropriately
- Conduct all team member investigations including suspension pending investigations harassment discrimination and retaliation complaints
- Plan conduct and manage all aspects of the Board of the Review process
- Manage the grievance process including facilitating the interviews and managing documentation
- Ability to handle complex and emotional issues while maintaining confidentiality
- Assist management and staff members with the interpretation of company policies procedures practices
- Assist with the design and execution of human resources policies and procedures
- Partner with operational leaders on leadership skip-level meetings and employee focus group meetings to conduct regular organizational health assessments
- Consult support and provide guidance to leaders to develop action plans to address employee feedback
- Responsible for conducting team member investigations and responding to inquiries from various federal and state labor law entities
- Facilitate the exit interview process by conducting interviews and identifying trends or action items needed to enhance culture
- Ability to expertly perform the Decker method when restructuring and or layoffs must occur
- Perform other job-related duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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